Assistant Manager, Facilities

4 weeks ago

Kingston, Canada Queen's University Full time

Assistant Manager, Facilities (Community Housing)

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

Job Summary

Community Housing manages the student rental properties owned by Queen’s University. This includes two apartment complexes located at west campus - An Clachan and John Orr Tower - as well as a variety of apartments and houses in the University District around campus.
The schedule for this position will require the incumbent to work flexible hours, including occasional evenings and weekends. _

**Job Description**:

**KEY RESPONSIBILITIES**:

- Plans, prioritizes and manages the work of employees, providing strategic and tactical advice, guidance and coaching. Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.
- Manages performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
- Assesses staff training and development needs, and ensures that employees receive training required to improve and sustain successful performance.
- Investigates, addresses and resolves employee/labour relations issues, including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination.
- Monitors and assesses forecasting reports & work orders to develop & execute weekly schedules.
- In conjunction with the Manager, effectively administers a safety program ensuring that legislated safety regulations, university and departmental safety programs are followed and that chemicals and equipment are used properly by custodial and maintenance staff in their areas.
- Collaborates with stakeholders within the H&A portfolio to meet the operational demands of the dual mandate - student housing and revenue generation
- Establishes & maintains level of quality control and consistency for cleaning & maintenance repairs
- Troubleshoots day-to-day operational needs as they arise as well as engages additional support when required.
- Participates in preventive and planned maintenance programs and supervises approved custodial and maintenance plans.
- Approves expenditure of funds for cleaning and maintenance supplies.
- Organizes and maintains inventory levels for day-to-day operations
- Coordinate and participate in various aspects of property turnover inspection and clean-up.
- Actively works towards continuous improvement of policies and procedures to increase departmental efficiencies.
- Creates a climate where collaboration and teamwork among diverse people and groups is the norm.
- Respects diversity and promotes inclusion in the workplace.
- Act as back up support to Special Projects and Contract Liaison position.
- Other duties as assigned.

**REQUIRED QUALIFICATIONS**:

- Two-year post-secondary program with 3-5 years experience in custodial supervision or building maintenance, ideally in a unionized environment.
- General knowledge of relevant building and safety codes such as the Ontario Building and Fire Code, Municipal Construction Codes, Ontario Health and Safety Act.
- Intermediate working level in Word and Excel and demonstrated ability remain current and adapt to changing technology.
- Knowledge of cleaning & maintenance activities/processes.
- Knowledge of trades and trades terminology considered an asset
- Knowledge of major building systems (i.e. HVAC, plumbing & electrical) as well as general contractor repairs would be considered an asset
- Knowledge of Landlord Tenant Act would be considered an asset
- Satisfactory Criminal Records Check and Vulnerable Sector Screening required.
- Valid Province of Ontario Class G driver’s licence required.
- Consideration may be given to an equivalent combination of education and experience.

**SPECIAL SKILLS**:

- Excellent communication (both verbal and written) and interpersonal skills to deal with a variety of diverse people in many situations in a professional manger, demonstrating tact, diplomacy, and effective judgement.
- Client service aptitude with the ability to maintain a service-oriented perspective while dealing with potentially challenging client service demands.
- Strong organizational and time management skills.
- Analytical and problem-solving abilities in order to examine a number of alternative possibilities and arrive at the best solution.
- Capacity to work independently and as part of a team, mindful of the interests of other stakeholders.
- Sound supervising, coaching and team building skills.
- Disc

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