Facilities Manager

2 weeks ago

Kingston, Canada Queen's University Full time

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
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Job Summary
Reporting to the Director, Facilities and Infrastructure, the Facilities Manager is accountable for the effective management and operations of facilities within Residences. The incumbent provides leadership, direction and oversight of day-to-day staff and operational activities within the Facilities department, consisting of approximately 90 employees and 18 Residence buildings, dining halls and retail outlets. This includes oversight of unique and distinct facilities operating requirements during both the academic year and the summer conference and accommodation season. The Facilities Manager coordinates project work during the execution of capital projects, is a key liaison for skilled trades and ensures priority work is completed in a timely manner. As a member of the Senior Leadership team, the Facilities Manager actively collaborates with their colleagues in Housing and Ancillary Services to ensure that the needs of department are met while communicating departmental priorities to Queen’s central Facilities. The Facilities Manager provides expertise in a diverse range of strategic services, ensures resources are effectively deployed, and represents the department in providing direction to ensure a healthy and safe environment for students, and staff.
**Job Description**:
**KEY RESPONSIBILITIES**:
Oversee and manage the cleaning standards and maintenance requests for 18 residence buildings, three on-campus dining halls and various retail outlets while maintaining compliance with Queen’s University and government workplace safety standards.

Provide leadership to the Facilities department through direct and indirect supervision of the departmental staff, and provide leadership to team of Assistant Managers, ensuring compliance with collective agreement.

Interact with individuals and groups to foster a strong team environment and productive workplace, providing guidance and support for planning, scheduling, and team-building.

Oversee staffing and maintain appropriate staffing levels based on seasonal activities, managing annual major changes in operational activities to and from the academic year and summer season.

Recommend, implement and manage departmental processes that maintain or enhance facilities in residences, dining halls and retail outlets.

Build and maintain contact with suppliers, professional organizations and external colleagues to keep abreast of facilities management trends and corresponding opportunities.

Work with the Director to identify capital investment opportunities to increase operational efficiencies.

Act as the H&A lead for capital projects during the execution phase. The incumbent will control site access, ensure contractors are aware of seasonal dates, articulate facilities preferences, and address site behaviour.

Responsible for making change order decisions during the execution phase of capital projects with the best interest of the operation in mind. Escalates to the Director for guidance where necessary.

Support and uphold the mission, role, vision and values of Queen’s Housing and Ancillary Services as a member of the Senior Leadership Team.

Provide direction for the assessment and prioritization of Facilities Control Centre requests and the prioritization of work schedules for Residences facilities staff.

Recommend, implement and manage departmental processes that maintain or enhance facilities services in residences.

Work with the Director to continuously improve targets and goals for the Facilities department to ensure Association of Physical Plant Administrators (APPA) and International Sanitary Supply Association (ISSA) industry cleaning standards are maintained.

Lead and monitor the Facilities Quality Assurance program to ensure that departmental targets and goals for customer service are met.

Develop, and direct processes for access, key and security systems within residences, providing guidance and direction as required to ensure a safe, healthy and positive environment for students.

Direct and develop Health and Safety programs for Housing and Ancillary Services, as well as other departments within residence buildings, including risk assessment, training, policies and procedures.

Carry out other administrative procedures as required, such as departmental and University committee work and report writing.

Commitment to diversity and inclusivity; intercultural knowledge and skill to effectively interact and provide leadership in a diverse working environment

Plans, prioritizes and manages the work of

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