Special Event Maitre D'
2 weeks ago
**As a team member at The Ancaster Mill, you are a part of the Pearle Hospitality family.**
Pearle Hospitality’s mission and focus is to enrich each moment through genuine and thoughtful actions. Each of Pearle Hospitality’s dining establishments, event venues, hotel and spas, and affiliated businesses are focused on providing guests and customers a setting in which to appreciate and enjoy the good things in life with good people.
Our guests and customers have a trust in the experience they are about to enjoy. They trust that any event hosted at one of our properties, stays in our hotels or experiences at our spas will be a memorable experience for all involved. This idea has been reinforced through years of dedication to providing those people with soulful and delicious food, impeccably maintained historical buildings and bright, hardworking, and enthusiastic team members.
With a focus on local and in-season ingredients, the food prepared is rooted in family recipes passed down over generations, artisan products and a deep-rooted respect for culinary traditions are the base of our food philosophy and dedication to creating delicious food.
Nestled under the Niagara escarpment, alongside a waterfall and creek, Ancaster Mill invites its guests to sweep themselves away. Boasting spectacular forested scenery and historic charm, it's like a breath of fresh air. The chefs work directly with local farmers to create harvest-inspired menus that capture the essence of the season.
**Job Purpose**:
The Maître D’ is responsible for the effective management and successful execution of Weddings and Special Events, making sure to provide event hosts with an experience that exceeds all expectations. This is accomplished by delivering genuine and thoughtful hospitality to our guests, while motivating and leading their team to do the same. Organization and attention to detail regarding room setup, décor, event timeline and food service are imperative. The Maître D’, while being confident and assertive, must also possess the ability to be flexible and remain calm under pressure - understanding that guest experience is of utmost importance. The Maître D’ is the most Senior person in an event room at any given time and is a role model to all the Event Servers, Concierges and Support Staff. Their leadership and professionalism is essential to a well-executed wedding or event.
**Key Accountabilities**:
- Act as a liaison between event hosts, guests, management, special events staff and other team members.
- Review upcoming contracts and event set up with Concierges and Event Mangers to ensure it is set up according to the event order specifications and guest instructions.
- Create, manage and communicate to team members a plan of execution for the event, allocating all necessary tasks to appropriate persons.
- Accept and perform additional tasks as required for optimal performance of the restaurant.
- Actively represent and promote Pearle Hospitality’s core values within the workplace.
- Act as an ambassador of the Ancaster Mill and Pearle Hospitality.
- Follow company policies and procedures as defined and outlined by Pearle Hospitality.
- Follow all Health and Safety standards to ensure a safe work environment for all guests and team members.
- Adhere to all cleanliness and sanitization practices.
- Maintain professional appearance and act with integrity and honesty.
**What we would like you to bring to the position**:
- Smart Serve Certificate
- Previous event or hospitality experience considered an asset
- **Leadership**: Able to work with a team of people from Front of House and Back of House. Provide guidance and leadership on desired outcomes and expectations for events.
- **Communication**:Ability to communicate effectively with teams, as well as clients, to ensure needs are being met. Ensuring interaction are always cordial, warm, and respectful towards coworkers and clients.
- **Organization**:Remain on top of various events and understanding the many moving parts associated with hosting an event. Understand and develop a schedule for staff for optimal event coordination.
- **Adaptability**:Ability to remain poised and professional in a fast-paced environment and positively interact with a variety of diverse guests and team members.
**Advantages to being part of the Ancaster Mill team**:
- Competitive wages
- Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture
- Pearle Hospitality and affiliated companies, including The Ancaster Mill, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance.
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