Manager, Conference Services

5 months ago

Ottawa, Canada Carleton University Full time

**Duties and Responsibilities**:
Responsible for the oversight of special event management, coordination and monitoring of partner services on campus, assisting with the development of client proposals, distribution of information and the coordination of services provided by internal and external partners. This role includes the development and implementation of sales and marketing initiatives and materials and delivery of revenue generation related to Conference Services facility rentals.

**Qualifications**:
The incumbent must possess the following qualifications:

- Knowledge of operational management and leadership concepts practices including program/service delivery models, policy development, planning, budgeting, performance measurement management, and human resources
- Knowledge and experience of marketing, communications and management principles including monitoring and reporting analytics
- Demonstrated experience and management of changing landscapes of communication/marketing channels and acquisition of retention of customers
- Excellent interpersonal and organizational skills. Ability to prioritize and meet deadlines, manage multiple projects
- Excellent communication skills and good judgement
- Knowledge of relevant governing legislation, collective agreements, policies and procedures
- Knowledge of office productivity software and databases, internet browsers and search engines, discipline-specific software, enterprise software, and technology devices
- Demonstrable record in achieving substantial sales targets/quotas

**Education and Experience**:
The above is normally acquired through the completion of:

- Undergraduate University degree in Hospitality, Marketing, Business, Communication or related field
- Minimum of three years of previous experience in sales experience in a hospitality, marketing or e-marketing, event management, or business, preferably in an educational setting. Substantive experience in supervision and management

**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

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