Bilingual Sales Manager

6 months ago

Ottawa, Canada Bona Hospitality Full time

**JOB SUMMARY**

The Sales Manager is responsible for all areas of sales according to the standards of our combined facilities, the Ottawa Conference and Event Centre, the Hampton by Hilton Ottawa and the Courtyard by Marriott Ottawa East. It is a ‘hands on’ position and is actively involved on a daily basis in securing, qualifying and following up on leads to book specific business. The Sales Manager will ensure that sales activities, top accounts and bookings are focused to yield maximum revenue at all times.

**JOB RESPONSIBILITIES**

This position is responsible for the following tasks:

- Meet with clients in order to determine objectives and requirements for meetings, conferences and conventions. Listen to and understand information and ideas presented by clients
- Conduct site inspections, soliciting and generating new and repeat business
- Prepare sales proposals to clients incorporating clearly defined terms and conditions
- Coordinate all services for events, such as accommodation, facilities, catering, signage, displays, special needs, services and fine details
- Maximize food and beverage revenues by upselling
- Identify potential customers and their needs and expand the base by bringing in new customers
- Respond to RFP’s from a variety of channels
- Manage booked events such as conferences, meetings, trade shows and exhibits, corporate and social parties, weddings, charitable events and holiday parties
- Complete function/banquet event orders, floor plans for all events
- Make personal sales calls and travel to tradeshows when requested to produce leads for future business or to maintain good relationships with current clientele
- Conduct post-event evaluations in order to determine how future events could be improved
- Maintain knowledge of competitor’s sales and convention programs, including reader board monitoring at area hotels and convention centers in order to generate future leads and to be aware of the caliber of services delivered by our competitors
- Increase awareness of our product through memberships, attending industry events, which may include working after hours
- Promote and encourage inter-departmental cooperation and communication to improve service and overall guest satisfaction
- Perform other duties and special projects as assigned
- Be committed to achieve the company goals

**Qualifications**
- Bilingual in French and English required
- Must have proven sales experience in the hospitality industry or equivalent
- Strong customer service skills and ability to adapt to different styles of clientele
- Excellent interpersonal and communication skills, both written and spoken
- Ability to prospect new clients
- Proficiency in word, excel, windows and PowerPoint are essential
- Use mathematical skills to interpret financial information and prepare quotes
- Ability to identify and resolve problems in a timely manner and develop alternative solutions
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
- Must be able to prioritize departmental functions to meet due dates and deadlines
- Ability to adapt to changing environments
- Strong attention to details, organizational and planning skills
- Ability to meet the demands of the work schedule, to be at work and on time. May require the ability to work outside of regularly scheduled hours.
- Maintain regular attendance in compliance with Bona Hospitality standards, as required by schedule, which may vary according to the needs of the facility
- Participate in training, operational, sales and inter-department meetings as requested
- Must possess a strong drive and business acumen to effectively sell and discern the best revenue opportunities for the overall property
- Maintain a high standard of professional appearance and grooming which includes professional attire, polished and well-maintained footwear and a correct nametag when working
- Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests and accept constructive criticism from supervisors
- Must be able the change activity frequently and cope with interruptions
- Must be able to walk up a flight of stairs
- Must be able to perform duties inside the premises of the Ottawa Conference and Event Centre.

**Bona Hospitality** is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.

We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.

**Job Types**: Full-time, Permanen

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