Front Desk Agent

3 weeks ago

Whistler, Canada FAIRMONT Full time

**Company Description** Your team and working environment**:
Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada’s premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and on-site championship golf course, Fairmont Chateau Whistler is Whistler’s largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure - start yours today
**Job Description** Front Desk Agent**

First impressions are everything As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

**Rate of Pay**:
$18.75 per hour

**What is in it for you**:

- Subsidized staff accommodation assistance provided for full time status employees
- One complimentary meal per shift in our staff cafeteria
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Chateau Whistler Golf Course
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Chateau Whistler and over 5,000 properties with Accor

**What you will be doing**:

- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a float
- Serve as a sales agent promoting and up-selling hotel services
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Other duties as assigned

**Qualifications** Your experience and skills include**:

- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Prior experience working with Opera or a related system
- Previous front desk experience is required, previous customer service experience is an asse
- Service focused personality is essential

**Physical aspects include but are not limited to**:

- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps

**Our commitment to Diversity & Inclusion**:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor? **We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

**APPLY TODAY**: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistler-jobs.ca)

**CWMR-1989

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