Bilingual Customer Care Representative

5 months ago


Mississauga, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Bilingual Customer Care Representative to join the Element Driver Support team. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, you will play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are You:

- Dedicated to providing world-class customer service in an incoming call center environment?
- Able to work independently in a fast-paced and exciting team setting?

This position works Monday - Friday, full-time (37.5 hours/week), with full benefits. The hours of this team are 8:00 am - 8:00 pm ET. We provide all computer equipment needed to perform your job from home.

A Day in the Life
- Handle calls in an efficient manner, minimizing driver/client time to resolve issues.
- Strive for first call resolution
- Exhibit applicable empathy during interactions, to ensure a superior customer experience.
- Assess customer needs, clarify information, research any issue, and provide solutions and /or alternatives.
- Meet personal/team qualitative and quantitative targets.
- Work effectively in a team environment, and when needed - provide back-up support for administrative tasks.
- Regularly attend work during scheduled shift

**Requirements**:

- Bilingual French and English required
- High school diploma or equivalent required
- 1+ year(s) customer service work experience required, contact center experience preferred
- Excellent customer service and communication skills (verbal and written)
- Strong organizational skills, time management and multitasking skills
- Considers and appropriately incorporates perspectives from others
- Demonstrates proficiency with Microsoft Office Suite including Word, Outlook and Excel

Telecommuting Requirements
- Quiet dedicated work area
- Ability to keep all company-sensitive documents secure (if applicable)
- Access to a high-speed internet connection
- Ability to attend in-office training, meetings and events ((Hopkins, MN or Sparks, MD)

The starting salary is $50,000, in addition to your salary, we offer a comprehensive benefits package, incentives, and recognition programs. Our health and wellness benefits serve the needs of our people and their families, with comprehensive benefits programs that are designed to attract and retain the greatest people.

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._



  • Mississauga, Canada United Van Lines (Canada) Ltd. Full time

    **Job Summary** United Van Lines (Canada) Ltd. is Canada's largest network of moving companies and the only Canadian van line that is 100% owned and operated by its members. We are a winner of Canada’s Best Managed Companies program. We are currently recruiting for a Bilingual (French/English) Customer Care Representative to join our team working with...


  • Mississauga, Canada United Van Lines (Canada) Ltd. Full time

    **Job Summary** United Van Lines (Canada) Ltd. is Canada's largest network of moving companies and the only Canadian van line that is 100% owned and operated by its members. We are a winner of Canada’s Best Managed Companies program. We are currently recruiting for a Bilingual (French/English) Customer Care Representative to join our team working with...


  • Mississauga, Ontario, Canada Randstad Full time

    We are seeking a Bilingual Customer Service Representative to join our team at Randstad. If you have experience in telephone customer service and are passionate about working for a company with a worldwide presence, this could be the perfect opportunity for you.This company has been a leader in the field of vision and optics for over 75 years, with a...


  • Mississauga, Canada Latoplast Ltd Full time

    **Job description** We are seeking a Bilingual Customer Service Representative working out of our Head Office in Mississauga, Ontario. Happy customers means we have provided excellent customer service and it’s something we strive for at Forcefield Canada. As a valued member of our customer service team, you will deliver this type of excellent service and...


  • Mississauga, Ontario, Canada ProTemps ProTegé Full time

    Job Summary:Pro Temps / Pro Tegé is seeking a skilled Bilingual Customer Healthcare Representative to join our team. As a key member of our Customer Care Team, you will be responsible for handling inbound calls and emails, responding to customer inquiries, and resolving requests related to pricing and product availability.Responsibilities:- Handle customer...


  • Mississauga, Ontario, Canada Randstad Full time

    We are seeking a Bilingual French Customer Service Representative to join our team at Randstad.As a Bilingual French Customer Service Representative, you will be responsible for providing excellent customer service to clients while communicating in both English and French. This is a contract full-time position working for a well-known retail corporation in...


  • Mississauga, Ontario, Canada Medline Full time

    Job Title: Bilingual Customer Service Representative About the Role: We are seeking a highly skilled and bilingual customer service representative to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and be fluent in both English and French. Key Responsibilities: Engage with customers through various...


  • Mississauga, Canada Hydro Full time

    Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles, to advanced development and manufacturing for most industries....


  • Mississauga, Canada Hydro Full time

    Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles, to advanced development and manufacturing for most industries....


  • Mississauga, Canada Remitbee Inc Full time

    **About Remitbee** Remitbee is online money transfer and currency exchange platform. Customers can send money to over 90 countries from Canada using web and mobile devices. We are just at the beginning of our growth and have ambitious plans to bring our service to all the countries on Earth. **About the role**: At Remitbee, we value customer care and...


  • Mississauga, Canada Robert Half Full time

    We are seeking a Bilingual Customer Service Representative to become an integral part of our team, operating within the industry in the heart of Mississauga, Ontario. This role offers a short-term contract employment opportunity, where you will be utilizing your bilingual skills to communicate effectively with our diverse customer base, enhancing their...


  • Mississauga, Canada Belimo Americas Full time

    Belimo is a global leader in the development, production and marketing of actuator solutions for controlling heating, ventilation and air conditioning systems. Actuators, control valves and sensors make up the company's core business. JOB SUMMARY The Bilingual Customer Service Representative is the primary contact between Belimo Customer Service and our...


  • Mississauga, Canada Randstad Canada Full time

    Are you passionate about customer service? Do you enjoy helping others? Are you passionate about problem-solving? Do you enjoy working in a team environment? Are you bilingual in French and English? Then we have the role for YOU!Randstad is looking for a Bilingual French Customer Service Representative to work for a well-known retail corporation in the...


  • Mississauga, Canada Robert Half Full time

    We are seeking a Bilingual French Customer Service Representative to join our team in Mississauga, Ontario, Canada. This role is within the Security Industry and provides an opportunity for short term contract employment. As a Bilingual French Customer Service Representative, you will be responsible for handling both internal and external customer inquiries,...


  • Mississauga, Ontario, Canada Randstad Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and experienced Bilingual Customer Service Representative to join our team at Randstad in Mississauga. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers.About the RoleThis is a permanent opportunity...


  • Mississauga, Canada Saint Gobain Full time

    **WHY DO WE NEED YOU?** CertainTeed is a subsidiary of Saint-Gobain - the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on...


  • Mississauga, Canada Hoya Vision Care Full time

    **SHIFT: 9:00AM to 5:30PM** **SUMMARY** This position is responsible for handling external and internal customer inquiries and concerns with the highest degree of patience, courtesy, and professionalism. Positive intention and positive language are used to communicate effectively with our broad range of customers. **JOB RESPONSIBILITIES** - Receive and...


  • Mississauga, Canada Lawson Products Full time

    We’re looking for an English and French speaking Customer Service Representative to provide specialized customer service and administrative support to Lawson Products’ sales representative and customers. Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall...


  • Mississauga, Canada Citron Hygiene Full time

    Bilingual Customer Success Representative Markham, ON, Canada ● Mississauga, ON, Canada ● Montreal, QC, Canada ● Ottawa, ON, Canada ● Quebec City Metropolitan Area, QC, Canada ● Toronto, ON, Canada Req #10541 Friday, September 27, 2024 Great companies start with great people! Citron is a people first organization. Which is to say, our...


  • Mississauga, Canada DRIAS INTERNATIONAL LTD Full time

    **Job Title**: Customer Experience Representative **Language**: Bilingual English/French **Position Type**: Full time **City**: Mississauga **Work Type & Hours**: Permanent, Hourly Paid - 35-40 hours per week **Work Environment**: Customer Experience Department **Career Level**: Professional & Experienced drias International is an ambitious, innovative,...