Clerical Assistant

3 weeks ago

Toronto, Canada Unity Health Toronto Full time

The Barlo MS Centre at the St. Michael's Hospital brings together the best of clinical care and research in one setting. The team provides exceptional, patient-centered care in a collaborative and integrated manner. An inter-disciplinary team of neurologists, nurses, pharmacists, social workers, neuropsychologists, physiotherapists, occupational therapists, speech therapists, neuropsychiatrists, physiatrists, and administrative staff support our Centre.

RESPONSIBILITIES:
Reporting directly to the Clinical Leader/Manager, the Clerical Assistant will be responsible for performing a broad range of administrative, secretarial, word processing and business support services for the MS Clinic. As a highly organized, self-motivated, results-oriented individual, you will be accountable for:

- Providing administrative and secretarial support to the Clinical Leader/Manager as well as other members of the patient care team;
- Scheduling patient procedures as well as outpatient follow-ups using state-of-the-art computer software;
- Liaising with various hospital departments such as payroll, purchasing, etc. to exchange information and to resolve issues;
- Utilizing computer equipment and various software packages, i.e. word processing, spreadsheets, graphics, etc. to generate a variety of correspondence, reports and documentation;
- Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action;
- Transcribing and processing physician orders in a timely and efficient manner;
- Collecting clinic statistics including nursing workload measurement;
- Other duties as assigned.

QUALIFICATIONS:

- Graduate of a recognized Medical Administration program or equivalent experience.
- Medical terminology certificate required.
- Current clinic experience for specialty services preferred;
- Ability to work in a fast-paced and demanding clinic environment;
- Communicates clearly and fluently in English; demonstrated oral English language skills to communicate with patients and team members with the ability to operate multi-line telephones, respond to inquiries and redirect calls as appropriate.
- Excellent interpersonal and communication skills;
- Highly organized and efficient time management skills;
- Problem solver;
- Presents a calm and pleasant demeanor at all times, uses good judgment and discretion, and works well under pressure;
- Flexibility in rotating job assignments;

This will be a 6-month contract.

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