Pc & Lan Specialist

3 months ago

Surrey, Canada Powertech Labs Full time

Powertech Labs Inc is a cleantech company with the mission of being a trusted innovation partner providing solutions, specialized testing, and technical expertise for a safe and sustainable global energy future. Powertech has a global reputation for delivering transformative solutions in both the electric power industry as well as the transport sector. A clean future will be driven by electric and hydrogen power, and we will help get there.

We are always guided by our values as a global clean-technology and engineering company:

- Safety: This top everything. We do our work safely or we do not do it at all.
- Challenges: We ready ourselves for the hardest challenges - through attaining accreditations, developing industry-leading innovative products & services, investing in our labs, hiring great people, and making them better.
- Diverse Teams: We are strongest together and capitalize on our varied attributes - together we are more than the sum of parts.
- Our customers: Customers fuel this company, and we constantly work with them to earn and retain their trust and loyalty. We expect that our customers hold us accountable to our commitments.
- Excellence: Striving for excellence, acting with integrity, and having the highest standards in quality are core to what we do.

**Overview**

**Major Responsibilities and Duties**
- Analyzes and determines the operation status, nature and cause(s) of hardware and software problems by reviewing system and equipment performance status reports, screen messages, logs, printouts, etc.; operates diagnostic test software and equipment; follows up to correct system/equipment performance and service quality.
- Performs technical LAN administration functions such as maintaining the system and resolving problems associated with user access information: by referring to technical Information or discussing solutions with other staff; performing daily backups; maintaining logs, updating databases, monitors performance statistics on LAN servers and ensures the optimization of LAN performance; monitors WAN/Internet connection and interacts with senior staff or vendor support to ensure connectivity is maintained.
- Coordinates the purchase of hardware and software; research new standard hardware and software products to prepare technical reports and recommends or rejects the product.
- Installs, coordinates and oversees the installation, upgrading or repair of hardware and software participates in the development, implementation and installation of new or revised systems or system components; prepares or updates documentation or develops new or revised procedures, instructions, manuals, etc.
- Provides technical guidance and advice to users; develops, coordinates and conducts user level training.
- Participates as a member of project teams in major system upgrades and modification projects.
- May act as a LAN administrator as required; monitors E-mail and web server to ensure proper operation and escalates problems when required.
- Performs duties of a minor nature related to the above duties which do not affect the rating of the job.

**Qualifications**

Completion of a Certificate of Technology from an Institute of Technology in Computer Systems with 6 months of experience as a PC/LAN Administrator in a user level position providing troubleshooting and assistance (or equivalent).

**Skills, Knowledge and Abilities Required**
- Ability to diagnose, analyze, trouble shoot and resolve LAN, and PC problems at the desk top user level.
- Ability to analyze hardware and software problems by interpreting screen messages, status reports, printouts, log data, etc.
- Ability to operate and interpret diagnostic software and equipment.
- Ability to prepare test/control procedures, routines, manuals and system user manuals.
- Ability to provide operating guidance and conduct user level training and demonstration sessions.
- Ability to participate in project teams to develop, implement and install new/revised, system components.
- Ability to install, coordinate and oversee software/hardware installation and maintenance projects.
- Ability to conduct LAN maintenance system upgrades.
- Ability to administer LAN procedures and practices.
- Knowledge of problem escalation protocols and procedures.
- Knowledge of PC desktop configuration, operation and related LAN, WAN and network architecture framework, troubleshooting techniques, backup and recovery procedures, computer procedures and documentation techniques.
- Demonstrated ability to operated PC, LAN and mainframe systems.
- Good oral, interpersonal, training, communications and analytical skills.

**Additional Info**
- Demonstrated experience in a customer facing IT support role will be advantageous
- Experience with administering Microsoft Azure, Microsoft Active Directory and/or Microsoft 365 platforms are an asset
- Real world experience in troubleshooting technical issues and finding a resolution will be advantage
- Relevant experience in har

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