Pos Onboarding and Implementation Specialist

5 months ago

Surrey, Canada Altametrics Full time

**Company Overview**

Altametrics offers a comprehensive product line of enterprise software and professional services that address the needs of various departments and the executive management of corporate clients. The software solutions are cloud based and designed to be deployed quickly, scalable for business growth, reliable and readily available. Altametrics offers clients industry leading consulting, professional services, development, engineering, training and support.
Altametrics offers a very exciting, friendly and energetic working environment filled with constant new challenges, new expectations, new responsibilities and endless growth opportunities

**SUMMARY OF POSITION**

As a Point Of Sale Support Specialist, you will work directly with our operators to maintain menus, equipment, and the database. You will coordinate equipment rollouts with restaurants and ensure transition of new technologies efficiently and smoothly. You will ensure item mapping is accurate for Inventory and Reporting purposes. Tasks may include menu mapping, network configuration, cabling, station setup.

**POSITION ACTIVITIES AND TASKS**
- Install, configure, and validate POS equipment.
- Create and setup menus, optimizations and pricing updates
- Ensure accurate Inventory tracking.
- Travel to locations for installs and/or support
- Coordinate roll out plan with restaurants on deploying new technologies
- Must have strong business, technical, and analytical capability to comprehend and address complex business challenges. Must be planning and process oriented.
- Strong communication skills and able to present in front of small teams.
- Able to display hands-on approach and effectively respond to evolving priorities

**EDUCATION LEVEL REQUIRED**
- High school diploma, GED, or equivalent.

**EXPERIENCE REQUIRED**
- Cloud based POS systems similar to Toast (2+ years).
- Windows 10 troubleshooting and networking (2+ years).
- Troubleshooting both LAN and WLAN networks.
- Familiarity with menu programming and Inventory tracking.
- Ability to reset, configure, and troubleshoot Android 9 and higher devices.
- Multi-unit restaurant IT support.
- Prior restaurant experience is recommended.
- Help Desk ticketing systems.
- Excellent interpersonal skills.

**KNOWLEDGE, SKILLS AND ABILITIES REQUIRED**
- Perceptive
- Teamwork
- Communication Skills (Listening, Speaking, Writing, Inquiring)
- Presentation Skills (Presenting)
- Attention to Detail (Observant)
- Entrepreneurial (Risk Oriented, Competitive)
- Analytical Thinking (Strategic Thinking, Thinking Systematically, Problem Solving)
- Creative Thinking
- Customer Focused
- Process Management

**TECHNICAL SKILLS, CERTIFICATION(S) AND LICENSE(S)**

PC Skills ☐Basic

☒Intermediate

☐Advanced
- A+ Certification is required.
- NET+ Certification is preferred (or equivalent hand-on experience)
- Other relevant certifications will be taken into consideration

**PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities or perform essential functions.
- Must have the ability to sit and stand; exhibit manual dexterity to use equipment; see and read printed material with or without vision aids; speak in audible tones to that others may understand clearly;
- Must be able to lift up to 20lbs overhead if needed and use basic tools for installations.
- Must possess the ability to establish and maintain effective working relationships.
- Ability to travel for business purposes.

Salary Range: 26 -28 / hr full time

Pay: $37.78-$40.48 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you able to lift up to 20lbs overhead if needed and use basic tools for installations?

**Experience**:

- Windows 10 troubleshooting and networking: 2 years (required)
- Troubleshooting both LAN and WLAN networks: 1 year (required)
- POS System: 1 year (required)

Licence/Certification:

- A+ Certification (required)
- NET+ Certification (preferred)

Willingness to travel:

- 75% (required)

Work Location: In person

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