IT Support Specialist Ii

5 months ago

Surrey, Canada MYR Group Full time

About the Role:
The IT Support Specialist II will be part of a team of IT professionals who provide in-house technical workbench, desk-side and remote IT support services for over 3,400 associates across the US and Canada. The IT Support Specialist II will have the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, network connectivity, Windows software, mobile devices, network troubleshooting and more. Specific duties will include responding to service calls to troubleshoot reported problems and taking necessary steps to solve them.

**Company Overview**

With roots dating to 1891 and 8,500+ employees, MYR Group is a publicly traded holding company of 13 specialty electrical construction companies. MYR Group and our subsidiaries work on large-scale electrical construction projects throughout the U.S. and Canada. We contribute to a clean energy future while fostering a safe, supportive, and inclusive work environment. Our culture is built on shared values and mutual respect, where teamwork and collaboration occur naturally.

Throughout our history, we have partnered with utilities, municipalities, commercial clients, and developers to deliver some of the largest and most notable projects including transmission/distribution/substation, commercial and industrial, storm restoration, and renewable (solar and wind farms) energy. We are consistently recognized as one of the top five specialty electrical construction firms by Engineering News Record.

**Essential Functions**
- Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users (small-to-mid size office environments), and recommend and implement corrective hardware solutions, including off-site (active construction jobsites) repair as needed
- Liaise with, and provide training and support to, end users and staff on computer operation and other issues, while maintaining a high level of customer satisfaction rating
- Respond to incidents and service requests within Service Level Agreements, document progress and resolution within the company service request ticketing and tracking system
- Identify and escalate incidents to proper teams; take ownership of critical incident until ownership has been transferred
- Learn the various computing and data needs of our company, managers, and users in efforts to reduce computing frustrations, ensure data security, and drive productivity; learn and test new technology initiatives prior to enterprise rollout
- Conduct research to understand, explain and resolve technology issues. Keep abreast of new trends and emerging technologies in the IT industry.
- Learn and adhere to company safety standards (particularly during construction jobsite visits)
- Other duties as assigned
- Understand and comply with the Company’s Code of Business Conduct and Ethics and other industry-specific professional and ethical conduct standards
- Regular and predictable attendance
- Essential functions of this position are to be performed at a Company-designated office or field location

About You:
**Qualifications**
- Minimum 2 years of technical support experience with Microsoft Windows operating systems on a LAN/WLAN is required
- Experience working within Microsoft network environment
- Experience creating new user accounts and permissioning within Active Directory
- Experience with MECM imaging software
- Experience with Microsoft 365
- Network connectivity experience
- Experience using and supporting smartphones and tablets
- Experience troubleshooting print and scan issues
- Associate's degree in technology-related field; combination of relevant education and experience considered in lieu of degree
- A+ certification or equivalent experience is required

**Knowledge/Skills/Abilities**
- Motivated to deliver a high degree of customer service
- Must have initiative and be able to work independently and prioritize multiple competing tasks
- High problem solving and analytical abilities for diagnosis and repair
- Ability to exercise judgment and decision-making in the diagnosis and resolution of incidents
- Demonstrated ability to work independently and to prioritize multiple competing tasks
- Ability to travel up to 15% state-wide (Colorado) and nation-wide is required

What We Offer:
**Compensation & Benefits**

**Compensation & Benefits**
- ** Salary $77,000 - $ 97,000 / year**
- **Medical**, Prescription drugs, and Paramedical services.
- ** Extended Health**: Basic Life, Long-term Disability, AD&D, Critical Illness and Dependent Coverage.
- ** Dental Health**, Basic/Preventative, and Major Coverage.
- ** ThrivePass Health & Wellness Reimbursement Program** - Twelve hundred dollars annually for health and wellbeing-related purchases.
- Company will contribute a percentage of your eligible compensation to an established RRSP plan.
- Annual **Vacation** starting at **10 days plus 5 paid Sick Days.**:

- ** Superior educational assistance program** (su

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