Enrollment Specialist

4 weeks ago


Halifax, Canada NTT DATA Full time

**Job Description**:
NTT DATA's Client is seeking an Enrollment Specialist where the slected resource will be responsible for:

- Analyzing and processing enrollment transactions in accordance with plan provisions
- Acting on enrollment transactions based on knowledge of eligibility and plan requirements
- Outreaching as necessary to obtain missing and required information for enrollment
- Ensuring customer satisfaction and strive to meet service standards
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns
- Working with staff to resolve questions
- Working with examiners and audit team on audit findings
- Required Skills for this role include:

- 2+ year(s) of data entry experience that required a focus on quality including attention to detail, accuracy, and accountability for your work product.
- 2+ years of experience that required prioritizing your workload to meet deadlines
- An education level of at least a high school diploma or GED
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns Preferred Skills for this role include:

- 1+ year(s) of experience in the healthcare industry such as medical claims coding, membership enrollment functions, call center
- 1+ year(s) of experience with individual and group supplemental products, including Medicare supplements, limited benefit medical, dental/vision, critical illness and voluntary benefit plans.
- Previous coaching or mentoring experience ** All new hires will be required to successfully complete our training classes and demonstrate proficiency of the material **

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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