Outbound Call Representative
2 months ago
**Job Overview**
**Responsibilities**
- Conduct outbound calls to prospective customers to promote products and services.
- Utilize Salesforce or similar CRM tools to track interactions and manage customer relationships.
- Engage in technical sales discussions, providing detailed information about product features and benefits.
- Negotiate terms and close sales while maintaining a high level of customer satisfaction.
- Collaborate with the inside sales team to ensure seamless communication and follow-up on leads.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintain accurate records of calls made, outcomes achieved, and follow-up actions required.
- Stay informed about industry trends and product updates to effectively communicate with customers.
**Experience**
- Previous experience in outbound telemarketing or call center environments is preferred.
- Strong background in sales, particularly in technology or technical sales sectors.
- Proficiency in using Salesforce or similar CRM systems is a plus.
- Excellent negotiation skills with the ability to persuade and influence potential customers.
- Strong interpersonal skills with the ability to build rapport quickly over the phone.
- A commitment to providing outstanding customer service while achieving sales targets.
Pay: From $18.00 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Company events
- On-site parking
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Retail sales: 1 year (preferred)
- sales: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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