Client Business Manager

2 months ago

Toronto, Canada Wavemaker Full time

About Wavemaker

We believe there always is a better way to grow. We positively provoke growth for our clients by reshaping consumer decision-making and experiences through media, content and technology. The Wavemaker way is globally consistent. Fueled by the world’s most powerful consumer data, we understand where and how marketing can intervene decisively to help brands win more sales.

Our name is our mission and our method. To make waves, you need to be provocative, even fearless. We do our best work for brave brands and people who want to be challenged to go further and faster. We know it’s not easy, but if it’s in you, we will get it out of you.

Our 7,200 people across 88 markets provoke growth for some of the world’s leading brands and businesses. Our attitude of Positive Provocation is enabled by:
deep knowledge we have of our clients’ business

confidence to challenge what’s gone before

the support to go further than we thought possible

**Role Context**:
The Client Business Manager position includes daily interaction with clients, internal activation team members in senior and junior positions alike, and implementation of team counterparts. The Client Business Manager is also responsible for the development and growth of more junior team members by ensuring their exposure to all necessary facets of the planning process. The individual must have strong familiarity with plan options, areas that have been pursued on behalf of a client’s business, and the critical list of areas to explore.

**Core Responsibilities**:
Responsible for overall management of client business

Develop, execute and present media plans from inception to completion

Delegate appropriately to team to support plan development and execution

Reviews and investigates synergistic, targeted and new media opportunities

Learning to have deep involvement with client in brainstorming sessions on achieving set goals with “outside of the box” solutions

Ensure media plans deliver on client objectives, are strategic and meet efficiency goals

Utilizes change planning process to develop client recommendations

Present plan recommendations to client teams

Responsible for the overall client financials, which includes, but is not limited to: billing, ensuring discrepancies and invoice issues are managed in a timely fashion, profitability of clients, etc.

Build and maintain a comprehensive media knowledge base and synthesize information into ideas

Managing status reporting process to ensure efficient workflow to meet deadlines

Act as key liaison with internal implementation teams (Trading) to ensure seamless integration of ideas into media plans ensuring deliverables align with overall plan strategies, timelines are met and programs/results are coordinated and presented holistically to client

Maintain client contact/Manage client requests - i.e. plan changes, budget changes, provide marketplace information

Staff supervision, training and development as well as serving as a positive role model with a strong work ethic and vigorously reviewing all work to ensure high quality standard

**Required Skills/ Experience**:
Minimum 5 years in digital planning and direct client service

Bachelor’s Degree in Business, Project Management, or related field

Demonstrated supervisory, delegation and strong mentorship skills

Working knowledge of Syndicated tools (DDS, Prisma, DCM, Sizmek, MOAT, DBM & Vividata etc.)

Proficient with Microsoft Office Software (Outlook, Excel, PowerPoint, Word, etc.)

**Qualities**:
**Digitally savvy**: uses digital and social media, demonstrates passion about emerging media, Google Analytics, Google Images, ability to search and research topics, etc.

Minimum moderate proficiency in video disciplines (traditional, on-line, digital, etc.)

Interest in emerging technologies and the burgeoning video ecosystem

Works well in a team setting

Thrives in fast paced environment

Desire to learn, develop and progress

GroupM and all of its affiliates embrace and celebrate diversity and inclusivity. We are committed to creating a safe and respectful work environment and building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive and collaborative we are, the more great work we can create together.

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