Front Desk Supervisor

1 week ago

Vancouver, Canada Kiku Wellness Japanese Zen Spa Full time

Kiku Wellness is a Japanese Zen Day Spa, Located near Skytrain Broadway-City Hall Station in Vancouver, BC. We offer an oasis of peace and tranquility with Japanese Zen philosophy and holistic approach, We’re looking for a professional who understands the value of hospitality and compassionate service.

We have an opportunity for a full-time / part-time Front Desk Supervisor who thrives working in a positive, friendly and team oriented environment. As the first point of contact with guests you will have a genuine interest in customer service, have a passion for wellness and beauty, and possess strong leadership and communication skills.

This role oversees the day to day operations from client care, to human resources, and general administrative tasks. They are leading by example, have a friendly and outgoing personality and ensure our guests receive ultimate service experience

We make it a priority to ensure that all team members have a work life balance, allowing everyone to enjoy all the off-work experiences Vancouver has to offer, while also getting to work with a professional and friendly team in a career they love.

**Responsibilities**
- Responsible for the spa reception (Booking and Confirming Spa appointments, Performing cash out reconciliation)
- Assisting with supervising, organizing and scheduling a team of approx. 8 - 12 therapists
- Support management team in projects
- Supporting the manager with HR files and assisting with holding interviews as well as training sessions as needed
- Aesthetician experience not necessary, but will be a valuable asset
- Opening and/or closing the Spa
- Coordinating with staff and management on a daily basis
- Creating and completing business reports
- Conclude and maintain inventory
- Maintain a clean; safe, fully stocked and well organized work area
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
- Assisting goals and communicate these to team, whether it be increased occupancy, better customer retention, or improving retail sales. And outline the tactics for achieving them.

**Skills**
- Very detail oriented and organized
- Ability to multitask and operate efficiently
- Outgoing, friendly and genuine disposition
- Professional and educated with oral and written communication
- Administrative and computer skills is an asset (knowledge of google drive, microsoft excel, and POS systems in general)

**Experience Required**
- Experience in either retail, spa or a customer service based business.
- Aesthetician (preferred)

**Position Requirements**
- Full-time or Part-time (mix of AM & PM shifts)
- Requires Sunday work

**This person will thrive in our business if**:

- They are friendly, positive and outgoing: Loves to be part of a small team and cares about their wellbeing, by creating deep connections with them and shows their best self at work.
- Passionate about customer service and wellness: Truly cares about people having a beautiful experience, involved with the mission of our spa.
- Flexible and adapts easily to different situations: Always open to welcome new tasks with enthusiasm and performs efficiently. Understands that we are a small business and that the schedule may change depending on business needs.
- Likes to be busy, work independently, multitask and is organized: Needs little supervision and keeps busy even in slower times. Reliable and punctual.
- Truly cares about the success of the business and team

COVID-19 considerations:
We have a thorough covid safety plan in place for our staff and guests, following the WorkSafeBC guidelines.

Kiku Wellness Japanese Zen Spa

**Job Types**: Full-time, Part-time

**Salary**: $21.00-$22.00 per hour

**Benefits**:

- Company events
- Extended health care
- Flexible schedule
- Store discount
- Wellness program

Schedule:

- 10 hour shift
- 4 hour shift
- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

Application question(s):

- Please list dates and time ranges that you could work.

**Experience**:

- Receptionist: 3 years (required)

Licence/Certification:

- Aesthetician License in BC (preferred)

Work Location: In person

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