Front Desk Supervisor

1 week ago


Vancouver, Canada Wedgewood Hotel & Spa Full time

**Welcome to the Wedgewood Hotel and Spa, a Relais & Chateaux property**

Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's hottest shopping, entertainment, and financial district, the Wedgewood Hotel & Spa, member of the “Relais & Chateaux” collection, is a 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award winning “Bacchus” fine dining restaurant.

**Are you ready to take the next step in your hospitality career?**

We are currently looking for an experienced Manager on Dutyeager to join our team of elite hospitality professionals who redefine luxury service and guest experience on a daily basis.

Awards and achievements:

- _Georgia Straight’s Newspaper “best of Vancouver” - Best Boutique Hotel & Best Fine Dining Restaurant #2021_
- _Trip Advisor: #3 Hotels in Vancouver 2022_
- _Trip Advisor: #1 Luxury Hotel in Canada 2020_

Reporting to the Front Office Manager, the Front Desk Supervisor's key responsibilities and essential job functions include but are not limited to the following:

- Supervise of Front Desk operations in one of the leading boutique hotels in North America.
- Oversee the day-to-day operation of the Front Desk to maximize guest & employee experiences.
- Provide leadership training and staff development.
- Drive revenues while controlling costs.
- Liaise with other departments to ensure the smooth management of operations.
- Maintain a high level of professionalism in all aspects of job performance.
- Seek feedback on guest satisfaction and resolves problems in accordance with our Hotel standards.
- Perform any other tasks that are assigned by management.

QUALIFICATIONS:

- 1-3 years of previous Front Office experience at a four or five diamond level in a similar position is essential.
- Knowledge in Opera.
- Level 1 First Aid an asset; otherwise must have the willingness and ability to obtain it.
- Good knowledge in Revenue Management and room inventory management.
- Very strong written & verbal communication skills.
- Extremely people-focused, willing to put the interests of our guests and colleagues first.
- Strong leadership skills; able to lead colleagues to achieve the departmental vision and goals.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced environment
- Enthusiasm and passion for hospitality
- Very hands-on approach to management and guest services
- Tourism/Hospitality Management Diploma or Post Secondary Degree preferred
- Be able to work various shifts, including afternoon, weekends and graveyard shifts
- Proficiency using Microsoft Office

**Job Types**: Permanent, Full-time

**Salary**: $55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Management: 1 year (required)
- Front Desk: 2 years (required)
- Opera: 1 year (required)
- Hotel: 2 years (preferred)

Licence/Certification:

- Class 5 Driver's License (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (preferred)

Work Location: In person


  • Front Desk Supervisor

    3 weeks ago


    Vancouver, Canada Vancouver Pilates Centre Full time

    The VPC opened its doors in 1985 as Canada’s first Pilates studio. We are dedicated to providing exceptional movement education in our community, honouring both the tradition and the evolution of the Pilates method to promote whole body health. As the Front Desk Supervisor, you will support our clients with scheduling, payments and other requests; engage...

  • Front Desk Supervisor

    3 weeks ago


    Vancouver, Canada Altea Active Full time

    Altea Active’s Front Desk Supervisors are customer oriented, personable, energetic leaders who are the ‘face’ of our company. They have an incredible knack for ensuring all guests and members consistently receive a heartwarming welcome. You are detail oriented and can effectively multi-task. You meticulously coordinate all front desk activities,...


  • Vancouver, Canada Front and Company Full time

    **About Us**: Front and Company began as a small consignment store in 1993 and has since expanded to offer a variety of new and consignment clothing, as well as homeware and novelty items. Availability must include weekdays. **Responsibilities** - Manage customer profiles - Act as a liaison between customers & consignment department - Cash handling -...


  • Vancouver, Canada Front and Company Full time

    **About Us**: Front and Company began as a small consignment store in 1993 and has since expanded to offer a variety of new and consignment clothing, as well as homeware and novelty items. Availability must include Sundays. **Responsibilities** - Manage customer profiles - Act as a liaison between customers & consignment department - Cash handling -...


  • Vancouver, Canada Front and Company Full time

    **About Us**: Front and Company began as a small consignment store in 1993 and has since expanded to offer a variety of new and consignment clothing, as well as homeware and novelty items. Availability must include weekdays. **Responsibilities** - Manage customer profiles - Act as a liaison between customers & consignment department - Cash handling -...


  • Vancouver, Canada Front and Company Full time

    **About Us**: Front and Company began as a small consignment store in 1993 and has since expanded to offer a variety of new and consignment clothing, as well as homeware and novelty items. Availability must include Saturdays. **Responsibilities** - Manage customer profiles - Act as a liaison between customers & consignment department - Cash handling -...


  • Vancouver, British Columbia, Canada Grousemountain Full time

    Grousemountain is seeking a Front Desk Operations Coordinator to join our team. As a member of our Guest Services team, you will be responsible for coordinating the front desk operations and providing exceptional customer service to our guests.About the Role:Coordinate front desk operations to ensure smooth guest check-in and check-out processesAssist...

  • Front Desk Agent

    3 weeks ago


    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    2 weeks ago


    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    1 week ago


    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Junior Front Desk

    1 week ago


    Vancouver, Canada Sunrise Village Dental Centre Full time

    Sunrise Village Dental is growing! We are looking for someone with an outgoing personality, good patient communication skills and eager to learn. Your front desk dental experience will help you in this role and we are very open to training you in right direction for new grads. We use Cleardent, are going chartless, digital x rays and are assignment. We have...

  • Front Desk Agent

    2 weeks ago


    Vancouver, Canada The Sylvia Hotel Full time

    Job Title: Front Desk Agent Company: The Sylvia Hotel Vancouver Job Summary: Join our team at The Sylvia Hotel Vancouver as a Front Desk Agent and be part of a designated heritage building located on English Bay, beside Stanley Park. As a Front Desk Agent, you will play a pivotal role in providing exceptional hospitality and customer service to our guests....


  • Vancouver, Canada Swan Pilates Ltd. Full time

    Overview: **Duties**: - Greet and welcome guests by opening door as soon as they arrive at the studio - Direct visitors to the appropriate person. - Answer, screen, and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material - Receive, sort, and distribute daily mail/deliveries - Maintain...

  • Front Desk Agent

    2 weeks ago


    Vancouver, Canada Century Plaza Hotel Full time

    The **Century Plaza Hotel** in Downtown Vancouver is seeking full time **Front Desk Agent.** As Front Desk Agent, you will provide that critical first impression to our guests and have a natural passion for delivering exceptional service, welcoming and serving guests in-person and over the phone every day. You will be adept at solving problems, comfortable...

  • Front Desk Agent

    1 week ago


    Vancouver, Canada Century Plaza Hotel Full time

    The **Century Plaza Hotel** in Downtown Vancouver is seeking full time **Front Desk Agent.** As Front Desk Agent, you will provide that critical first impression to our guests and have a natural passion for delivering exceptional service, welcoming and serving guests in-person and over the phone every day. You will be adept at solving problems, comfortable...


  • Vancouver, British Columbia, Canada Agilus Work Solutions Full time

    One-year Front Desk Administrator contract in North Vancouver $29/hour, start ASAPAgilus is recruiting for a Front Desk Administrator in the oil and gas sector in North Vancouver, British Columbia. Our client, located in North Vancouver, is looking for a Front Desk Administrator to join their team for a one-year contract. The perfect person for this role...


  • Vancouver, British Columbia, Canada PENN Entertainment Full time

    Job DescriptionWe are seeking a highly skilled and enthusiastic Front Desk Professional to join our team at PENN Entertainment.This role will be responsible for providing exceptional customer service to our guests, ensuring a seamless check-in and check-out experience. You will be the first point of contact for our visitors, setting the tone for their stay...


  • Vancouver, Canada Gohvan Film Production Inc. Full time

    **Job Positions**: Front Desk Representative Part-time/Full-time **Company**: The Goh Van Film Production Inc. aspires to be an A-class film production company in Vancouver, which has the full capacity of Development, Pre-production, Production, Post-Production and Distribution. Established in Vancouver since 2016, with a focus on post-production (film...


  • Vancouver, Canada Royal Vancouver Yacht Club Full time

    **About Us** Royal Vancouver Yacht Club (RVYC), established in 1903, is a prestigious and highly regarded private club located in the heart of Kitsilano. With a rich history and picturesque waterfront location, the Club offers an exceptional venue for our esteemed Members. RVYC is currently seeking an organized, personable, and dedicated professional to...

  • Front Desk Manager

    1 week ago


    Vancouver, Canada Marriott International Full time

    **Additional Information** Managing, Bell Desk, Door, Valet and In Room Dining Operations **Job Number** 23034647 **Job Category** Rooms & Guest Services Operations **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...