Client Service Representative/order Desk
3 weeks ago
**Hi-Lon Glass Services Ltd. is an award winning Glass Service Company that specializes in the repair or replacement of all makes and models of windows and doors**. Partners with top Condo Property Manager Companies throughout the Greater Toronto area since 1968. Over the years, Hi-Lon has developed relationships with a large network of suppliers. This enables us to obtain parts for windows and doors that other service companies do not readily have access to. As a result, Hi-Lon is often able to repair problems for a reasonable price whereas, many of our competitors can only replace entire units or systems.
**JOB DESCRIPTION**
The Client Service Representative we are seeking will be able to manage client relationships and provide customer support.
**DUTIES AND RESPONSIBILITIES**
- Fielding customer inquiries, processing new orders, and connecting clients with other departments when needed.
- Update ERP as required to ensure proper communication is documented
- Provide proper information to all customers
- Act as a liaison between internal staff, technicians, corporations and customers
- Maintain notes on work orders that are scheduled for production
- Contact suppliers and production department when ETA’s requests are initiated, update co-workers
- Initiate service requests by collecting pertinent information from the customers, creating work orders and updating internal database
- Work closely with other teams within the organization to maintain optimal customer service levels
- Additional duties as assigned
**QUALIFICATIONS**
- Previous office and client management experience is required
- Minimum college education required
- Excellent coordination skills needed
- Extremely detail-oriented and well organized
- Comfortable with Microsoft Office including Excel Spreadsheets
- Able to work in a fast paced environment
- Excellent written, listening and verbal communication skills
Monday
- Thursdays 8:30am-5pm and Fridays 8:30am-4:30pm
**Job Types**: Full-time, Permanent
**Salary**: From $20.00 per hour
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
Wearing a mask is optional.
**Experience**:
- client management: 1 year (required)
Work Location: One location
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