Guest Services Manager

2 days ago


Victoria, Canada MeeT Restaurants Full time

**About Us**:
Since opening in 2014, MeeT has grown quickly to four busy locations, each garnering praise and awards including Best Neighborhood Restaurants in Vancouver. We're now open in Victoria and looking to expand our TeeM

Our mission is to bring plant-based comfort food to the masses, welcoming vegans and non-vegans alike with food that appeals to everyone All in a setting that is inclusive, inviting and comfortable. We pride ourselves on being a place where people build lasting relationships, have a lot of fun, all while growing professionally.

Working in a job that has a mission and a purpose brings another level of satisfaction to your daily work Our committed-to plan is to bring our award winning dishes to cities across the country and beyond. Beyond opening new locations, we have been developing our retail business and aspire to bring our famous sauces to grocery stores nation-wide.

**About The Job**:
MeeT's Guest Services Manager works alongside our staff, leads and the management TeeM to usher our guests through an amazing time at every stage of their visit - from the front door to the lounge to our special event room They pour their hearts into the business to ensure that guests receive the best possible service and that staff are motivated and inspired to be their best selves. They specialize in relating to folks from all walks of life and can chat with anyone They solve problems, connect with guests to ensure we always are exceeding their expectations, and strive for continuous improvement.

**Responsibilities**:

- Trains staff to go above and beyond to exceed guest expectations.
- Acts as the host of the room and leads all happenings at the door.
- Remains a strong presence on the floor during the restaurant's busy periods - support staff and setting good vibes.
- Leads with respect, feedback and motivation.
- Ensures expert levels of communication throughout the restaurant.
- Manages private parties and large bookings.
- Ensures cashouts, preshifts, post-shifts and crossovers are seamless.
- Handles guest complaints with kindness and understanding.

**Benefits**
- $40,000 - $50,000 base salary
- Extended medical & dental health benefits after 3 months of work
- Reimbursement for wellness/active lifestyle activities (eg: yoga, gym membership)
- Free meals on shift
- Staff discounts at our sister grocery store
- MeeT Bucks - a gift card loaded monthly for you to use at any of our restaurants
- Technology allowance
- A TeeM environment that makes work satisfying and fun - not just lip service
- As an expeditiously growing company, there are many opportunities for growth paths with us

**About You**:

- Minimum 2 years customer service experience.
- Full service restaurant experience.
- Exceptional oral and written communication skills.
- Warm, friendly, focused, professional and inclusive.



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