Guest Services Representative
6 months ago
Our Guest Services Representative ensures every customer interaction is carried out in a professional, courteous, and efficient manner.
- Maintain a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations, promotional activities and comfort tools.
- Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services desk.
- Interact with shoppers and retailers in a courteous and efficient manner.
- Sell shopping center gift cards and balance sales to transactions.
- Project a positive attitude over the telephone and in person.
- Develop and maintain strong relationships with retailers and promote the center’s services to them.
- Assist guests by providing directions/information, answering questions, and performing other center specific services.
- Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gifts or store suggestions based on the shopper’s needs.
- Conduct all service functions of the Customer Relations/Guest Services desk.
- Assist the Marketing Manager with promotional events.
- Be aware of the center’s Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan.
- Participates in special projects and other duties and responsibilities as assigned.
**What We Expect**:
- Your passion for excellent customer service
- Your interest in connecting people
- Your understanding of retail marketing campaigns
- Your teamwork spirits
- Your flexibility hours for weekends, evenings, and holidays
**What We Offer**:
- Be a key part of guest services in one of the leading shopping mall on Vancouver Island.
- Work in a fun and fast developing global organization.
- Enjoy mall retailers’ discounts.
- Experience a strong sense of belonging as we proudly work together.
- Flexible working hours that suit you best
**Job Requirements/Qualifications**:
- High school diploma
- Previous customer service experience preferred;
- Positive attitude and a strong desire to provide excellent customer service;
- Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism;
- Must be friendly, approachable, proactive and solution focused;
- Preferred availability for Thursdays-Sundays
**Job Types**: Part-time, casual
**Salary**: $16.75-$17.50 per hour
**Benefits**:
- Company events
- Flexible schedule
- Store discount
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Overtime pay
**Education**:
- Secondary School (preferred)
**Job Types**: Part-time, Casual
Pay: $16.75-$17.50 per hour
**Benefits**:
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Ability to commute/relocate:
- VICTORIA, BC: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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