Specialist, Ticket Operations
2 weeks ago
**About OEG**:
OEG delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada. OEG also owns and operates Edmonton’s high-performance health and fitness club, Archetype, and is co-owner of film production company Silver Pictures, one of Hollywood’s highest-grossing producers of all time.
At OEG, our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passion, which is ours as well We play like a team and always work with integrity towards our common purpose. We have a commitment to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry and we invest in our communities. Through our world class talent, we strive to WIN. ON and OFF the ICE.
**About the Role**:
Reporting to the Manager, Ticket Operations, the Specialist, Ticket Operations is responsible for providing tactical leadership to facilitate and support sales and service initiatives for all OEG brands - Oilers, Oil Kings, Shows/Events. In addition, they are responsible for supporting the Ticket Sales and Ticket Service teams in the day-to-day use of our Ticketing system which is our primary revenue and customer database, ensuring the capture and integrity of product, customer, and sales information.
**Your Focus in this Role**:
- Execute the building of all ticket elements in Archtics and TM Host - including season, partial plan, voucher, group and retail products and events.
- Support all ticket projects from inception through execution. This includes troubleshooting and resolution, and recommending and implementing new ideas to improve the effectiveness of the Ticket Operations department
- Supports all setup, testing, launching and troubleshooting of all Account Manager tools for online ticket management including, but not limited to, Oilers, Oil Kings and Premium Licensee product campaigns (Renewals, Relocations & New Sales launches), online ticket purchases and redemptions (Account Manager) and ticket management (resale, transfer, donation and mobility functionality).
- Provide an exceptional level of customer service to internal customers, including Brand teams and Ticket Sales and Service groups, which ultimately supports our external customer base.
- Develop technical ticketing software training materials (Archtics, Account Manager, Host and other ticket related processes including voucher and gifting redemptions) for use by Service, Sales, and Box Office teams.
- Conduct data quality audits and coordinate data cleansing projects.
- Staff and Resource Support as required.
**Education, Experience and Skills**:
- Undergraduate Degree or Certificate is preferred; in lieu of formal education, extensive experience in a related field may be considered.
- Minimum 3 years of experience in a related field. Experience in a sports and entertainment environment is preferable.
- Experience with Ticketmaster software programs (Archtics, Host, Account Manager, tm1 Sales, EMT) is an asset.
- Ability to execute exceptional organizational skills in the face of tight deadlines and multiple demands.
- Strong customer service skills and ability to ensure excellent customer care to both internal and external clients.
- Excellent written and oral communication skills.
- High proficiency in Microsoft Suite of products (Outlook, Excel, OneNote, Word).
- Detail oriented, with strong analytical and troubleshooting skills.
- Ability to work flexible and unpredictable hours on weekdays, weekends and holidays as needed
**What's in it for you?**
- 100% Employer-paid Health Benefit Plans
- RSP Matching Program
- Flexibility & hybrid work model
- Oilers, Oil Kings, and Live Entertainment ticket options
- Healthcare and Lifestyle Spending Account Options
- On-Site secured parking and/or transit allowance
- On-Site gym
- Beautiful office space located in Rogers Place - with easy access to the LRT
- Social team culture + employee events
**Next Steps**:
Thank you for your interest in joining our team Those moving forward in the process will be contacted by a member of our team. Our organization is committed to being fully vaccinated against COVID-19. We require the successful applicant to disclose their vaccination status and provide proof of their full COVID-19 vaccination.
**Stay in Touch**
**Experience**: Preferred
- 7 year(s): 3
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