Technical Support Specialist- Remote

2 weeks ago


Edmonton AB, Canada S.i. Systems Full time

Our client is seeking a Senior Technical Support Specialist to analyze and resolve ticket issues related to networks, workstations, operating systems in a Microsoft environment.



Conduct ticket management and troubleshooting activities adhering to corporate Service Level Agreements.
Analyze and resolve ticket issues encompassing servers, storage, workstations/laptops, backup systems, LAN/WAN infrastructure, routers, switches, firewalls, and operating systems using approved remote management tools.
Develop and maintain the technical skills, knowledge, and certifications required for superior performance as a Technical Consultant.
Participate in organizational training programs as part of professional development.
Contribute to on-call rotation and after-hours support duties.
Prioritize and triage problems impacting client IT services for efficient resolution.
Coordinate with ServiceDesk, third-party vendors, and other internal IT teams as necessary.
Translate complex technical information into understandable terms for non-technical individuals.
Evaluate and test products, making recommendations.
8+ years of technical support and helpdesk expertise
~ Analyze and resolve ticket issues encompassing servers, storage, workstations/laptops, backup systems, LAN/WAN infrastructure, routers, switches, firewalls, and operating systems using approved remote management tools.
~ Proficient in Microsoft (Exchange, Office 365, Teams, desktop, server operations and administration)
~ Proficient in diagnosing network issues and supporting network and servers infrastructures such as: Active Directory, DNS, DHCP, File Servers, Group Policy, User Accounts, Network and servers Infrastructure Monitoring
~ Certifications and/or bachelor's degree to support experience.



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