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Key Accounts Manager

2 months ago

Vancouver, Canada Peter Mielzynski Agencies Full time

Overview:
**Purpose**:
The Key Account Manager is responsible for the delivery of PMA performance targets and managing the customer relationship with BCL - BC Liquor. The role will require the development of annual customer plans while working collaboratively with Trade Development and the execution team to deliver PMA annual objectives.

**Department: Customer Management**

**Reports To: Director of Customer Management West**

**Responsibilities**:

- Align annual PMA portfolio / brand targets with Customer Strategies in order to deliver a comprehensive go to market plan
- Review and evaluate key account monthly performance by brand versus target and develop action plans accordingly to ensure target delivery
- Work closely with all relevant departments within the customer framework (i.e.: category, inventory, purchasing, procurement, etc.) to deliver accurate sales forecasting and sell-in proper inventory levels with the customer
- Proactively participate with Trade Development and Customer Management in strategy briefing sessions while continuously providing feedback on program execution and effectiveness
- Work collaboratively with Trade Development in the creation of account specific presentations as well as goals for distribution and merchandising promotion execution
- Analyze competitive activities and generate insights to create a competitive advantage and sellable proposition
- Insure promotional calendar is implemented flawlessly across all stores in selected accounts
- Interface with the internal organization across all functions (Trade Development, Finance, Consumer Marketing, and Supplier base).
- Secure incremental store distribution opportunities directly with the category buyers.
- End-to-end approval of new items/innovation brands and SKUs on a time timely basis
- As a member of the Regional Leadership Team, contribute to the broader leadership and strategic development of the region.
- Assign and achieve goals by account and ensure accurate sales forecasting activities
- Beat the competition, deliver/exceed the annual plan and be the partner of choice for our customers
- Maintain high levels of employee engagement and a culture that encompasses the Values of the Company
- Build and nurture strong relationships at every level with customer
- Other duties as assigned

**Must be able to**:

- Live and demonstrate the Company Values.
- Demonstrate and exhibit high levels of professionalism with internal and external customers

Qualifications:
**Qualifications**:

- Bachelor’s Degree required
- 3-4 years’ experience in a similar role or significant practical experience within customer/consumer/supplier environments
- Excellent computer skills, including advanced Excel and MS Office
- Excellent organizational and communication skills (written and verbal)
- Experienced in Strategic Key Account Management planning and implementation
- Demonstrate sound judgment and problem solving skills
- Excellent leadership capabilities with strong presentation and interpersonal skills
- Strong organizational and multi-tasking capabilities
- Strong Project Management skills
- Capable of seeking out new ideas, exhibit initiative and be proactive
- Managing complex customer relationships
- Excellent Negotiation and Persuasive Selling Skills
- Knowledge of Liquor Board Regulations, market trends and competition is critical
- Relevant cross-functional experience (finance, operations, IT, HR, project management, etc)

**Physical Demands of Job**:

- Frequent hand motion to perform various duties
- Occasional immediate reaching, mínimal overhead reaching to perform various duties
- Occasional standing and occasional walking for short amounts of time to perform various duties
- Extended sitting for long periods of time at desk or workstation

LI-Hybrid

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