Executive Housekeeper

5 months ago

Edmonton, Canada Canadian Rocky Mountain Resorts Full time

We are seeking a highly skilled and experienced Executive Housekeeper to join our esteemed team at The Post Hotel & Spa. As a member of the prestigious Relais & Chateaux association, we pride ourselves on delivering exceptional service and providing an unforgettable guest experience. If you have a passion for hospitality, attention to detail, and a proven track record in housekeeping management, we invite you to be part of our dedicated team.

**Duties and Responsibilities**:
1. Team Management:

- Supervise, train, and motivate a team of housekeeping staff members.
- Assign daily tasks and responsibilities, ensuring efficient operations and optimal staffing levels.
- Conduct regular performance evaluations and provide constructive feedback and coaching to team members.
- Foster a positive and collaborative work environment.

2. Housekeeping Operations:

- Develop and implement standard operating procedures (SOPs) for housekeeping activities.
- Establish and maintain a comprehensive cleaning schedule for guest rooms, public areas, and back-of-house areas.
- Monitor housekeeping supplies and equipment, ensuring timely replenishment and maintenance.
- Conduct regular inspections to ensure compliance with cleanliness and safety standards.
- Work closely with Maintenance and all other departments to ensure all areas are in perfect order.
- Arrange Nanny Services and projects around the hotel.

3. Guest Satisfaction:

- Respond promptly and effectively to guest requests and concerns related to housekeeping services.
- Maintain open lines of communication with guests, ensuring their needs and expectations are met.
- Proactively address and resolve any housekeeping-related issues, striving for continuous improvement.

4. Budget and Resource Management:

- Prepare and manage the department's budget, including staffing, supplies, and equipment.
- Control costs through efficient resource utilization and adherence to budgetary guidelines.
- Source high-quality housekeeping supplies at competitive prices.

5. Training and Development:

- Conduct regular training sessions to ensure staff members are well-versed in housekeeping procedures and standards.
- Promote a culture of continuous learning and development within the housekeeping team.
- Stay updated on industry trends and best practices, incorporating them into training programs and operations.

**Requirements/Experience**:

- Proven experience as an Executive Housekeeping Manager or in a similar role within the hospitality industry.
- In-depth knowledge of housekeeping procedures, cleaning techniques, and hygiene standards.
- Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
- Exceptional attention to detail and a commitment to delivering high-quality results.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
- Proficiency in using housekeeping-related software and systems is a plus.
- Flexibility to work shifts and weekends as required.

**Job Types**: Full-time, Permanent

**Salary**: From $65,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Weekends as needed

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- housekeeping: 1 year (preferred)

Work Location: In person

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