Assistant Executive Housekeeper

7 months ago

Edmonton, Canada West Edmonton Mall Full time

**Primary Responsibilities**:

- Providing leadership and guidance to the front line housekeeping, custodial and laundry staff in the department as well as the Supervisors and department trainers while ensuring safe work practices are presented to and followed by staff at all times.
- Ensuring the housekeeping department is kept informed of essential company information through effective communication methods such as: department meetings, daily line ups, AM/PM reports, log books, and ensuring company information visible and accessible to all staff.
- Acting as a communication liaison between the housekeeping staff and the Executive Housekeeper and maintaining appropriate employee records, department payroll, staff evaluations and performance management documentation.
- Ensuring all housekeeping employees are performing according to set hotel service standards by performing room inspections to ensure quality standards are being upheld while reporting results to the Executive Housekeeper and Hotel Management.
- Assisting with the hiring, interviewing, training and performance management of all employees in the department and scheduling staff strategically to maintain a balance between service needs and labour cost budgets.
- Responding to specific guest concerns or complaints relating to housekeeping and lost and found items while ensuring all special requests and needs of guests and VIPs are communicated to and handled in the proper fashion by the housekeeping staff.
- Updating and keeping records of inventory and equipment knowledge.
- Being knowledgeable in current health and safety matters and promoting health and safety at the workplace.
- Performing the regular duties of a Supervisor, Room Attendant, laundry attendant and/or custodian if required to ensure smooth operations.

**Desired Qualifications**:

- Minimum of 3 to 5 years supervisory or management experience in the housekeeping department of a high volume hotel property in a supervisory role/management role.
- Completion of a post-secondary diploma in Hospitality management, Business Management or a related industry-recognized hospitality certificate is an asset.
- Strong communication skills with the proven ability to problem solve and utilize crisis management skills.
- Experience working successfully with all employees including experience mentoring, coaching and training.
- Excellent communication, interpersonal, and customer service skills complemented by team building and motivating abilities.
- Strong computer skills with the ability to utilize Outlook, Word and Excel and various hotel related software programs with the ability to adapt to new mobile technologies and advancements within the hotel industry.

**Terms of Employment**:

- This is a full-time position that requires flexible availability Monday through Sunday, including days, evenings, weekends and holidays.
- This is a salaried position that will depend on experience and qualifications.
- Must hold a valid Class 5 Driver’s License and be able to provide a 3-year Driver’s Abstract.
- Must be able to pass a basic security clearance.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Licence/Certification:

- Class 5 Licence (preferred)

Work Location: In person

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