P.t. Guest Services Partner

2 weeks ago

Kanata, Canada Brookstreet Hotel Corporation Full time

Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun? If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be This 276 room luxury hotel is located in the heart of Ottawa’s high tech community and is guaranteed to offer unique experiences for guests and employees alike. Are you ready to break the bonds of typical chain-affiliated hotel regimes and drive innovation in your area of expertise?

Brookstreet Hotel, Ottawa’s leading restaurant, spa, conference and wedding destination is seeking a talented, dynamic Guest Service Partner. Working at Brookstreet means redefining the hospitality experience in Ottawa where we deliver sensational service, beyond the bounds of a typical hotel chain.

**Requirements**:

- Previous experience in Hotel Front Office operations.
- University degree or College diploma in Hotel Management an asset.
- Knowledge of computerized Front Office systems an asset.
- Proficiency in Microsoft Word and Excel.
- Must have cash/float handling experience.
- Must be able to work shift work, including weekends, overnights and holidays.
- Strong Guest Service orientation and training skills background required.
- Excellent written and verbal communication skills required.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.

Job Profile
- Maintains a high level of professionalism in all aspects of job performance.
- Seeks feedback on Guest satisfaction and resolves problems in accordance with Brookstreet Hotel SOP ’s and philosophy of partner empowerment.
- Maximizes rooms’ revenue through liaising with Reservations to maintain continual rate and room inventory integrity.
- Stays abreast of arrival reports and VIP's to ensure all special requirements are met or exceeded.
- Knows all emergency procedures and general crisis situation management, including fire and emergency procedures.
- Implements and maintains Guest Service standards.
- Effectively maximizes inventory levels during high occupancy/sold out nights.
- Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
- Upholds the highest standard of internal and external customer service at all times.

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