Part Time SPA Welcome Partner

2 weeks ago

Kanata, Canada Brookstreet Hotel Corporation Full time

Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun? If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be This 276 room luxury hotel is located in the heart of Ottawa’s high tech community and is guaranteed to offer unique experiences for guests and employees alike. Are you ready to break the bonds of typical chain-affiliated hotel regimes and drive innovation in your area of expertise?

Brookstreet Hotel, Ottawa’s leading restaurant, spa, and conference and wedding destination. Working at Brookstreet means redefining the hospitality experience in Ottawa where we deliver sensational service, beyond the bounds of a typical hotel chain.

**Overview of the role**: This person interacts with guests, and partners involving the utmost in professionalism, ethics and confidentiality. This person is expected to provide excellent service to guests who come in to our Au Naturel spa as well as provide guidance and assistance with retail products. This person takes pride in his/her own appearance and well-being and is an ambassador for Au Naturel Spa and Brookstreet hotel.

**Experience**:

- One year previous experience in similar role and/ or environment.
- Must be available weekends, evening and holidays
- Excellent guest service, communication and organization skills.
- Ability to manage time effectively
- Ability to perform basic computer skills
- Self-motivated and ready to go above and beyond.
- Team player.
- Goal-oriented.

**Spa Hours of Operation**:
MON 10-5
TUES 10-8
WED-FRI 10-7
SAT 9-6
SUN 9-5

**Shifts**:
8 hours days or less as needed

**Examples of a shift could be**:
8AM-4:30PM (Weekend Opening)
9AM-5:30PM (Week Day Opening or Sunday/ Monday Closing)
10AM-6:30PM (Saturday Closing/Week Day Mid Shift)
11AM-7:30PM( Week Day Closing)
Willing to work 3-4 days a week; weekdays & weekends, some holidays

**Job duties include**:

- Scheduling guest spa services while implementing proper procedures
- Greeting guests and escorting to waiting areas
- Educating guests on services
- Maximize books for each service professional in a fair and consistent manner
- Closing sales and encourage guests to pre-book services
- Product recommendations
- Executing standard telephone procedure using appropriate customer service etiquette
- Confirming appointments
- Informing service professionals of daily schedules and/or any adjustments
- Resolving guest challenges, utilizing support from the Spa Manager when necessary
- Responsibility for balancing and checking register drawer
- Scheduling guest spa services while implementing proper procedures
- Greeting guests and escorting to waiting areas
- Maintain a clean and organized workspace.
- Folding towels and restocking change rooms and treatment rooms
- Cleaning duties include: Lounge area, change rooms, lockers, partner room, and treatment rooms.
- Keep Lounge fully stocked with fresh tea, coffee, water, clean glasses and mugs.
- Maintain Link storage space by organizing linen bins and restocking shelves according to provided training
- Assist therapists and estheticians in flipping treatment room.
- Educating guests on services
- Maximize books for each service professional in a fair and consistent manner
- Closing sales and encourage guests to pre-book services
- Cross-service recommendations
- Product recommendations
- Executing standard telephone procedure using appropriate customer service etiquette
- Confirming appointments
- Informing service professionals of daily schedules and/or any adjustments
- Resolving guest challenges, utilizing support from the Spa Manager when necessary
- Responsibility for balancing and checking register drawer
- Performing other duties as assigned

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