Guest Services Associate

3 months ago

Kanata, Canada MasterBUILT Hotels Ltd. Full time

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 17 of the past 18 years - an unprecedented achievement in any industry - and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

**NEW OPPORTUNITY**:
**GUEST SERVICES ASSOCIATE**

**Micr**otel Inn & Suites by Wyndham Kanata Ottawa West, ON**

The **Guest Services Associate** will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. This is a full-time position.

**RESPONSIBILITIES**:

- Perform check-ins and checkouts, paying special attention to accuracy and detail
- Ensure each guest has received exceptional service
- Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
- Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
- Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
- Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
- Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
- Maintain cleanliness of workspace
- Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash

**QUALIFICATIONS**:
**Experience Required**
- 1-2 years of experience in a customer service-oriented role
- Previous hospitality experience an asset
- Familiar with general office equipment such as photocopiers, scanners etc.

**Mission Critical Competencies**
- Ability to demonstrate being a team player
- Excellent communication and interpersonal skills
- A fun, positive attitude with a sense of humour

**Desired Education**
- A High School Diploma or GED required

**WORKING CONDITIONS**:

- May be required to work early morning, late evening and weekend shifts
- Fun work environment, committed to realizing all of our core Pillars

**MASTERBUILT OFFERS**:

- A compensation package that provides incentives and rewards performance
- A flexible benefits package that supports various personal/family situations and work environments
- A rewarding corporate culture that fosters a positive team and family spirit
- A cooperative management team that is strategic and forward thinking
- A fast paced environment with opportunities for advancement

**TO APPLY**:
Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

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