Bilingual Customer Service Public Information

2 weeks ago


Toronto, Canada Ontario Energy Board Full time

Overview:
We are the Ontario Energy Board - Ontario's independent energy regulator. We work to ensure a sustainable, reliable energy sector that helps consumers get value from their natural gas and electricity services - for today and tomorrow. We are currently seeking a collaborative individual to join our team as a Bilingual Public Information Officer in the Public Information department. In this role, you will be responsible for addressing enquiries and complaints from members of the public regarding the Ontario energy sector and OEB regulated entities and the ability to resolve issues with an investigative mindset.

Attracting and retaining a highly skilled workforce that reflects the consumers we serve is essential to the success of the OEB. We strive to create an environment that offers intellectually challenging work, inspires innovation and creativity, and rewards collaboration.

**Responsibilities**:

- First point of contact for all enquiries and complaints, from members of the public regarding the Ontario energy sector and the regulation of entities licensed by the OEB within the established timelines
- Gathers and analyses complaints, inquiry trends and sourced data to resolve disputes between consumers and regulated entities
- Assists in the determination of whether regulated entities are following the governing legislation
- Assesses the nature of the enquiry/complaint/correspondence and uses appropriate questions to ensure understanding of the issue
- Seeks guidance or searches for additional information to respond to enquiries when appropriate
- Submits complaints to regulated entities for response
- Reviews with consumers the regulated entities responses to complaints and works towards a resolution with both parties
- Ensures all interactions with consumers and regulated entities are recorded in CRM database
- Provides coverage for reception duties

Qualifications:

- College or University Degree in related field or relevant work experience
- Fluent bilingualism in Canadian French and English is required
- Fluency in other languages is an asset
- 1-3 years working in a client service call center environment, providing services to the public either on the telephone, written correspondence and/or in person
- Demonstrated experience explaining and sharing information, responding to requests and enquires and resolving customer complaints and problems
- Highly proficient with Microsoft Office Applications (Excel, Word and Outlook)
- Experience with CRM is required, knowledge of Pivotal is considered an asset
- Demonstrated analytical skills and investigative mindset to explore issues from all angles
- Experience in gathering information and providing solutions
- Demonstrated experience in resolving issues by utilizing investigative practices
- Demonstrated time management and organizational skills with the ability to manage multiple priorities simultaneously
- Ability to respond quickly, and within the established time frame, to consumers in a high-volume call center in a courteous and knowledgeable manner



  • Toronto, Canada Ontario Energy Board Full time

    Overview: We are seeking an collaborative individual to join our team as a Bilingual Public Information Officer in the Public Information department. In this role, you will be responsible for addressing enquiries and complaints from members of the public regarding the Ontario energy sector and OEB regulated entities and the ability to resolve issues with an...


  • Toronto, Canada PRIME CONSULTING INC Full time

    **Title: Customer Service Support - Bilingual** **Location: Toronto, ON** **Key Skills**: - Responsible for providing Bilingual Customer Service Support. - ServiceNow reporting, perform ticket analytics, and helpdesk analysis. - providing L1/L1.5 support, excellent customer handling skills, - Awareness / knowledge of ITSM process, knowledge on bank...


  • Toronto, Canada Information Services Corporation Full time

    Company Name: ESC Corporate Services Ltd. Join the ESC Corporate Services team for this exciting opportunity! Who is ESC? The world revolves around information, and ESC is at the forefront of information management. We cover the complete lending lifecycle, from onboarding to default resolution — all managed through a simple platform, with gold-standard...


  • Toronto, Canada EXPLORATIO Full time

    Welcome to **Exploratio**: your partner towards a fulfilling career! **Always wanted to work for the government? Well, this is your chance to show your expertise in problem-solving and your enthusiasm for providing excellent service!** Our client, located in Toronto, is seeking competent, and dedicated Bilingual Customer Service Representatives willing to...


  • Toronto, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE** The PSS Bilingual Customer Service Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and occasionally outbound calls. They will be a caring and results oriented individual who is able to interact with potential and existing clients, families, and prescribers, as it relates to PSS programs...


  • Toronto, Canada Information Services Corporation Full time

    Company Name: ESC Corporate Services Ltd. Join the ESC Corporate Services team for this exciting opportunity working on our Business Development team! Who is ESC? The world revolves around information, and ESC is at the forefront of information management. We cover the complete lending lifecycle, from onboarding to default resolution — all managed...


  • Toronto, Canada Vault Credit Corporation Full time

    **Who we are** Vault Credit Corporation offers a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than traditional...


  • Toronto, Canada Condominium Authority of Ontario Full time

    **Background** The Condominium Authority of Ontario is a not-for-profit designated administrative authority responsible to the Minister of Public and Business Service Delivery. We provide education, consumer protection, information and dispute resolution for condominium communities. **What we offer**: We are a dynamic organization working in a rapidly...

  • Bilingual Executive Director, Client Relations

    Found in: Talent CA C2 - 1 week ago


    Toronto, Canada Canadian Institute for Health Information Full time

    At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include HOOPP Pension Plan (Defined Benefits Pension) Retirement Planning Program Generous vacation days for permanent and long-term contracts Work-life balance Career Planning Program Learning and Professional Development Program Flexible benefits...


  • Toronto, Canada VFS Services USA Full time

    VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Submission Officer in our V **isa Application Center in Toronto**. The office will specialize in supporting the end to end operations of the Visa Application whilst ensuring quality and ensuring compliance to...

  • Public Works Manager

    Found in: Whatjobs CA C2 - 1 week ago


    Toronto, Canada Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • Public Works Manager

    Found in: JG CA C2 - 1 week ago


    Toronto, Canada Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference....

  • Public Works Manager

    Found in: beBee S CA - 1 day ago


    Toronto, Canada Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference....

  • Public Works Manager

    Found in: beBee S CA - 1 week ago


    Toronto, Canada CN Rail Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference....


  • Toronto, Canada Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...


  • Toronto, Canada Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...


  • Toronto, Canada Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference....


  • Toronto, Canada Toronto Public Library Full time

    Under the direction of the designated supervisor (Distribution Services) and working within a team structure this position is responsible driving Bookmobile vehicles, providing circulation service associated with the Bookmobile Service within the City of Toronto and performing other related duties as may be assigned. **DUTIES**: Operating an automotive...


  • Toronto, Canada iFinance Canada Inc. Full time

    This dynamic, growing organization is currently recruiting for a Bilingual Accounts Receivable/ Customer Service. We are looking to grow our team with people who share our energy and enthusiasm for creating the best experience for our customers. iFinance Canada Inc. is a national consumer financing company that’s offered an array of financing to Canadians...


  • Toronto, Canada Information Services Corporation Full time

    Company Name: ESC Corporate Services Ltd. Locations: Toronto, ON, Vernon BC, and Montreal QC Requisition ID: JR0000367 Status: Permanent Full-time Job Close Date: Friday, August 21st, 2023 We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset...