Full Time Medical Receptionist/ Patient Care

3 weeks ago

Vancouver, Canada Footbridge Centre for Integrated Orthopaedic Care Full time

**Responsibilities**:

- Looks for opportunities to provide exemplary patient care and exceed patient’s expectations, patient centric approach
- Answers and routes incoming telephone calls in a polite, professional and cheerful manner,
- Registers new patients and updates existing patient demographics by collecting detailed patient information,
- Schedules patient appointments using computerized system,
- Processes and records billing to insurance companies, collects private payments via cash, debit, credit card and issues receipts,
- Facilitates patient flow by notifying Patient Care Coordinators of patients’ arrival, being aware of delays, and communicating with patients and clinical staff,
- Facilitates the tracking and monitoring of the location of all staff
- Communicates wayfinding
- Keeps the reception area clean and organized,
- Performs basic accounting tasks, and generates administrative reports,
- Picks up and sort’s mail
- Collaborator: work with other members of the care team (i.e.: physicians, patient care coordinators, orthopaedic technician, radiology technician) to facilitate expedient patient care.
- Assists with some medical equipment fitting; braces, compression stockings, cryo machine
- Acts calmly in a high-pressure environment
- Provides empathy and understanding when dealing with patients who are not feeling well or are anxious about their health
- Attend to patient behaviors in the waiting room by listening, supporting, validating and in case of disruptive behaviors employing de-escalating techniques
- Performs other related duties as required
- Supports the Patient Care Coordinators in other administrative duties and tasks where needed; Central Triage administrative tasks, OR administrative tasks.

**Skills**:

- Previous experience working in a medical office office setting preferred
- Familiarity with medical terminology and procedures is a plus
- Knowledge of electronic medical records (EMR) systems
- Strong communication skills, both verbal and written
- Excellent customer service skills and ability to handle patient inquiries or concerns with professionalism and empathy
- Ability to multitask and prioritize tasks in a fast-paced environment
- Familiarity with phone systems and ability to handle high call volumes

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

This is a full-time position and requires an individual who can work flexible hours including opening shifts 6:45-2:45, day shifts 8:00-4:00 and evening close 11:30-7:30 with some Saturdays from 7:30-3:00. We do a 37.5-hour work week.

If you are looking for an opportunity to join a dynamic team in a fast-paced medical office environment, we would love to hear from you. Please submit your resume highlighting your relevant experience.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$23.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

Work Location: In person

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