Legal Aid Worker

3 weeks ago

London, Canada Legal Aid Ontario Full time

Union: OPSEU
- Job Number: J1023-0753
- Job Title: Legal Aid Worker
- Job Type: Permanent Full Time
- City, Province, Country: London, Ontario, Canada
- Job Location: London
- Job Category: Customer Service / Customer Associates
- Role Designation:
- LAO Workplace Based - Role is physically based in an in-person LAO workplace.- Open Positions: 1
- Posting Date: February 16, 2024
- Closing Date: February 23, 2024
- Salary: $51,378.23 - $76,692.01/YearLegal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

**Primary function**:
Home Location: London Courthouse
Other Locations: St. Thomas and Woodstock

Reporting to: Manager, Legal Services

**Key accountabilities**:

- Provide general information, including procedural legal information, by responding to in-person and phone inquiries from clients on family matters as well as some criminal matters. File forms and provide support such as general correspondence on file matters under lawyer supervision, interview sureties and prepare surety declarations;
- Perform client and maintenance activities, including providing of information to clients relating to legal aid and court proceeding;
- Responsible for client intake, drafting and referrals of client to other services as required;
- Liaise with other legal service providers, internal and external, including court based services, to ensure seamless client service;
- Assessment of the client need to determine the appropriate service for the client, including the early

identification of vulnerable clients so that the appropriate service and referrals can be made, under the supervision of staff lawyers;- Outreach work with Clinics and other community agencies to promote and expand services co-ordination opportunities;
- Interview clients to gather information about their case, field telephone calls from clients, and assist the lawyers with client queries, referrals, requests for information, client interviews, etc.;
- Court document preparation; client interviewing and assistance with information gathering and correspondence under the direct supervision of the staff lawyer;
- Liaise with private bar lawyers, Children’s Aid Society counsel and workers, Mental Health and other court workers, police and other court staff;
- Create systems to manage the volume of work and the ability to compile information for statistical

purposes and reporting/analysis; and- Perform other duties as required

**Required skills & experience**:

- Excellent interpersonal, communication and interview skills, and sound judgment for dealing with clients, lawyers and other agencies;
- Solid understanding of court processes, rules and practice directions for all levels of court serviced by staff lawyers;
- Knowledge of relevant family and criminal legislation, including the Family Law Act and the Child, Youth and Family Services Act;
- Aptitude and willingness to work effectively with vulnerable clients, particularly clients with mental health issues;
- Knowledge of computer programs such as Microsoft Office and Divorce Mate;
- Ability to determine legal and financial eligibility based on LAO eligibility criteria in accordance with office procedures and standard formats;
- Fluency in spoken French or another language would be considered an asset;
- Proven ability to learn and adapt to new or modified policies a

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