Claims Manager

2 weeks ago


Hamilton, Canada Hiscox Full time

job description:
**Position**: Claims Manager

**Reports to**: Head of Claims

**Date**: June 2023

**Hiscox Re & ILS**

**Job Summary**:
As a Claims Manager you will be overseeing and helping to manage and lead one of the claims portfolios, handling /supervising key claims, providing product expertise to claims and to the business. Responsible for delivering quarterly reviews, managing the teams operational performance and leading on key claims projects.

**Key Duties and Responsibilities**:
Claims Handling:

- Proactively manage new and existing treaty claims to handle claims in accordance with Hiscox Re’s Claims Philosophy and Claims Guidelines while ensuring adherence to performance levels set out to deliver exceptional service
- Handle significant and complex inward reinsurance claims to bring them to a timely and effective resolution and take technical referral of claims above authority from the Inward Reinsurance Claims Team
- Technical claims handling review for accuracy, completeness and eligibility
- Set reserves, risk flags, assess FGU, calculate and pay claims within authority and service levels
- Refer claims as per authority and guidelines to Senior members of the team
- Lead on internal quarterly catastrophe estimate and large loss claim reviews
- Prepare and distribute documents for claims related reports
- Collaborate and communicate with internal and external stakeholders on claims related queries
- Oversea the monitoring and triaging of the claims team in-box
- Attend and participate in regular claims team and underwriting meetings
- Work with the other claims managers and head of claims in planning and delivering the team training schedule
- Lead and support efforts around issuing and monitoring Letters of Credit
- Other ad hoc duties and projects as required

Team Oversight:

- Manage and oversee junior members of the team and ensure appropriate guidance and career development is provided
- Delegate workflow and tasks as appropriate across the team
- Monitor resource needs, ensure staffing levels are appropriate, provide support to the team on a local basis, ensure appropriate work life balance is achieved and maintained, provide appropriate career development opportunities.

Strategic Oversight:

- Seeks out and explores new opportunities for process improvement and enhancement and deliver solutions to streamline and improve processes
- Lead projects and initiatives that drive efficiency in processes and systems

**Qualifications and Experience**:

- University Degree from an accredited institution, preferably
- Completion or near completion of industry related designation(s)
- ARe, AIC, ACII, CPCU
- Experience in a similar position within the reinsurance industry
- A broad range of industry expertise and relationships, market knowledge and ability to handle complex level claims within claims authority
- Strong analytical and problem solving skills with a high level of attention to detail
- Knowledgeable understanding of how Letters of Credit work and are managed
- Excellent written and verbal communication skills and interpersonal skills
- An adaptable and flexible approach with a strong client service focused delivery
- A strong work ethic, the ability to take initiative and be proactive
- Ability to look for ways to bring technological change to the claims process efficiently

**Diversity, Inclusion and Hybrid working**

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role

LI-CM1

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