Claims Advisor I
4 weeks ago
410699BR
Insurance
Hamilton, ON
May 31, 2023
Company Overview
Department Overview
Manage the client relationship and ensure resolution of a broad range of claims from routine - moderately complex within their area of focus and authority. Leverage appropriate support functions in the investigation and assessment of claims, ensuring timely resolution while mitigating risks and escalation.
**Job Description**:
**KEY ACCOUNTABILITIES**
**CUSTOMER**
- Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process
- Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experience
- Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate
- Demonstrate flexibility to be able to change activities based on customer and business needs
- Create a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experience
**SHAREHOLDER**
- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation
- Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
- Identify, suggest and actively participate in process improvement opportunities
- Identify, recommend and effectively execute standard practices and procedures applicable to insurance claims
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
**EMPLOYEE / TEAM**
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for the business area/function and the bank, both internally and/or externally
**Requirements**:
**BREADTH & DEPTH**
- Handle some limited situations for Core Auto claims
- Has limited claim settlement authority and requires next level approval for claims in excess of their authority limit
- Complete work within specifically defined parameters with guidance /direction from management as necessary
- Leverage the Claims Resources Team to make file decisions on liability and assessment
- Intermediate level knowledge with some form of related training and/or related experience or skills; Industry accreditation and training generally required
- Typically reports into a Team Manager
**EXPERIENCE & EDUCATION**
- College/ University degree
- 2+ years relevant experience
Hours
35
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to
-
Financial Advisor
1 week ago
Hamilton, Canada Royal Bank of Canada> Full timeJob SummaryJob DescriptionMultiple positions available ~ apply today!We are hiring full and part time advisors for our branch locations in the Greater Hamilton market area (incl. Ancaster, Waterdown, Stoney Creek and Dundas). The applicant must be mobile and flexible with schedule and availability to support branch days and hours of operation (including...
-
Financial Advisor
3 days ago
Hamilton, Canada Royal Bank of Canada> Full timeJob SummaryJob DescriptionMultiple positions available ~ apply today!We are hiring full and part time advisors for our branch locations in the Greater Hamilton market area (incl. Ancaster, Waterdown, Stoney Creek and Dundas). The applicant must be mobile and flexible with schedule and availability to support branch days and hours of operation (including...
-
Human Resources Advisor
1 month ago
Hamilton, Canada CRH Canada Full timeJob ID: 476830 Work Type: Full Time Permanent **It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look at...
-
Leisure Travel Advisor
1 month ago
Hamilton, Canada Direct Travel Full timeLeisure Travel Advisor – Ancaster, On Embark on the next step in your career journey with Direct Travel! As a key member of the Ancaster team the Leisure Travel Advisor will be responsible for the successful completion of leisure travel arrangements for Vision Travel clients. This role will work closely with Leisure Travel team members...
-
Admissions Advisor
1 month ago
Hamilton, Canada Mohawk College Full time**Admissions Advisor** Status**:Full Time **Hours**: Monday - Friday, 35 hours/week **Home Campus**: Fennell **Payband**: I **Rate of Pay**:$36.19 **Posting Date**: May 23rd, 2023 **Closing Date**: May 29th, 2023 at 7:00 pm EST We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and...
-
International Triage Officer
2 days ago
Hamilton, Canada Mohawk College Full time**International Triage Officer (I/O: January 2023 - February 2024)** Status**:Initiatives & Opportunities (January 2023 - February 2024) **Hours**: Monday - Friday, 35 hours/week **Home Campus**: Fennell **Payband**: F **Rate of Pay**:$28.56 **Posting Date**: January 6th, 2023 **Closing Date**: January 12th, 2023 at 7:00 pm EST We support and...
-
Financial Advisor
4 weeks ago
HAMILTON, Canada Royal Bank of Canada Full timeJob SummaryWhat is the opportunity?As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients by adding value in the moments that matter to them. You provide your clients with proactive, professional advice and collaborate with RBC partners to help clients with their goals and key life...
-
Human Relations Advisor
1 month ago
Hamilton, Canada The Salvation Army Full time**Mission Statement** The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. **Vision Statement **We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus. **Core Values** The...
-
Assistant Branch Manager Advisor
1 month ago
Hamilton, Canada Royal Bank of Canada Full time**Job Summary** **What is the opportunity?** As an Assistant Branch Manager Advisor, your strong client-focused and advice-oriented approach, combined with your flexibility and adaptability, are essential for leading and coaching your team. Together, you deliver an exceptional client experience and maximize opportunities through an emphasis on sales...
-
Client Advisor
1 month ago
Hamilton, Ontario, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionMultiple positions available ~ apply todayWe are hiring full and part time advisors for our branch locations in the Hamilton market area (incl. Waterdown, Ancaster, Stoney Creek and Dundas). The applicant must be mobile and flexible with schedule and availability to support branch days and hours of operation (including extended...
-
Human Resources Advisor
1 month ago
Hamilton, Canada CRH Canada Full timeJob ID: 476830 Work Type: Full Time Permanent **It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look at...
-
Service Specialist, Group Customer
1 month ago
Hamilton, Canada Canada Life Assurance Company Full time**Job Description**: As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Canada Life Group Customer team, working with sales and service roles across multiple offices to achieve common goals, and delight our customers. **What you will do** - Participate in...
-
Client Service Associate
1 month ago
Hamilton, Canada Canada Life Assurance Company Full time**Job Description**: We are looking for a **_Service Specialist._** As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Canada Life Group Customer team, working with sales and service roles across multiple offices to achieve common goals, and delight our...
-
Rbc Advisor
4 weeks ago
Hamilton, Canada Royal Bank of Canada Full time**Job Summary** What is the opportunity? With client expectations shifting in today’s digital world, we’ve been on a journey to transform our bank. Leveraging new technologies and creating an exceptional digital client experience is only part of our strategy. We fundamentally believe that in order to stay connected with our customers and maintain...
-
Financial Services Specialist/Financial Advisor
1 month ago
Hamilton, Canada Canadian Imperial Bank of Commerce Full timeFinancial Services Specialist/Financial Advisor - IIROC (Urban) page is loaded Financial Services Specialist/Financial Advisor - IIROC (Urban) Apply locations Hamilton, ON time type Full time posted on Posted 2 Days Ago job requisition id 2401336 We’re building a ...
-
Financial Services Specialist/Financial Advisor
1 month ago
Hamilton, Canada Canadian Imperial Bank of Commerce Full timeFinancial Services Specialist/Financial Advisor - IIROC (Urban) page is loaded Financial Services Specialist/Financial Advisor - IIROC (Urban) Apply locations Hamilton, ON time type Full time posted on Posted 2 Days Ago job requisition id 2401336 We’re building a ...
-
Financial Services Specialist/Financial Advisor
1 month ago
Hamilton, Canada Canadian Imperial Bank of Commerce Full timeFinancial Services Specialist/Financial Advisor - IIROC (Urban) page is loaded Financial Services Specialist/Financial Advisor - IIROC (Urban) Apply locations Hamilton, ON time type Full time posted on Posted 2 Days Ago job requisition id 2401336 We’re building a ...
-
Hamilton, Canada Canadian Imperial Bank of Commerce Full timeSr. Financial Advisor/ Sr. Financial Services Specialist page is loaded Sr. Financial Advisor/ Sr. Financial Services Specialist Apply locations Hamilton, ON Stoney Creek, ON time type Full time posted on Posted 2 Days Ago job requisition id 2407169 We’re building a ...
-
Hamilton, Canada Canadian Imperial Bank of Commerce Full timeSr. Financial Advisor/ Sr. Financial Services Specialist page is loaded Sr. Financial Advisor/ Sr. Financial Services Specialist Apply locations Hamilton, ON Stoney Creek, ON time type Full time posted on Posted 2 Days Ago job requisition id 2407169 We’re building a ...
-
Hamilton, Canada Canadian Imperial Bank of Commerce Full timeSr. Financial Advisor/ Sr. Financial Services Specialist page is loaded Sr. Financial Advisor/ Sr. Financial Services Specialist Apply locations Hamilton, ON Stoney Creek, ON time type Full time posted on Posted 2 Days Ago job requisition id 2407169 We’re building a ...
