Fixed Operations Manager

3 weeks ago

Hamilton, Canada Image Honda Full time

Manages the efficient and profitable operation of the service, parts and body shop departments.

The incumbent will direct the activities of the employees with an eye to ensuring positive results in deadlines, productivity levels, and quality standards.

Achievement of a reasonable operating profit, customer satisfaction standard, cost control and sales volume targets are required.

**This position requires an incumbent who possesses the following skills and attributes**:

- Excellent communication, interpersonal and motivational skills
- Ability to coach and train immediate reports and front-line employees
- Solid team building skills
- Ability to effectively resolve customer concerns and issues
- Knowledge and practical experience in a service, parts and body shop environment
- A professional appearance and presentation to internal and external customers
- High level of integrity and responsibility

**POSITION DUTIES AND RESPONSIBILITIES**
- Forecasts goals and objectives for the departments and strives to meet them.
- Hires, trains, motivates and monitors the performance of the parts and body department managers.
- Prepares and administers an annual operating budget for the service, parts and body departments.
- Maintains reporting systems required by general management and the manufacturer.
- Attends managers meetings.
- Monitors the performance of the service, parts, and body shop departments.
- Strives for harmony and teamwork within the departments and with all other departments.
- Understands, keeps abreast of, and complies with federal, state and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Holds weekly department meetings and safety talks.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Fosters professional employee development and coordinates with department managers to determine need for advanced training.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
- Handles customer complaints immediately and according to dealership’s guidelines.
- Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
- Develops dealership service, parts and body shop pricing plans and recommends to director.
- Works with parts and body managers to find ways to improve the overall profitability of the dealership.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Serves as liaison with factory representatives.
- Ensure all department staff receive feedback and are managed within the parameters of the supervisory responsibilities list.
- Maintain a daily clean-up program including but not limited to, parking area, waiting room and workspaces inside and outside.
- Communicate and cooperate with other department managers, encouraging teamwork within the dealership (s) by setting the example.
- Comply with all dealer policies and procedures.
- Ensure all Health and Safety policies and procedures in accordance with legislation and company polices are strictly adhered to, including safe use of equipment and proper PPE.
- Actively participates in the functions of the Joint Health and Safety Committee
- Perform duties and responsibilities in accordance with documented procedures set out by the manufacturer and dealership.
- Ensure all municipal, provincial and federal legislation as it pertains to the dealership and the job function are strictly adhered to.
- Performs other tasks, based on management requirements and instructions.

**SUPERVISORY RESPONSIBILITIES**
- Establish quality and quantity standards.
- Ensure quality and quantity standards are met.
- Formally recommend changes in number & class of positions.
- Train applicable employees how to do tasks.
- Give advice and guidance on work procedures.
- Discuss employee’s work performance with subordinate supervisors.
- Preform annual performance evaluations with all management and service employees.
- Give an opinion to supervisor in selection of new employees.
- Establish work priorities and schedules.
- Assign work to ensure continuity of workflow.
- Allocate staff to meet short-term fluctuations in work.
- Council and address employees with attendance or performance problems.
- Formally recommend disciplinary action.
- Provide training and upgrading of staff skills.
- Other

  • Fixed Operations Manager

    1 month ago

    Hamilton, Canada AutoCanada Inc. Full time

    **Fixed Operations Manager** **Hamilton, ON** We are looking for an experienced **Fixed Operations Manager **to join and lead our growing team! You will play a crucial role in directing the team of associates who facilitate the completion of work required to service our clients and reunite them with their vehicles. Leveraging your extensive leadership...

  • Health Information Management

    4 days ago

    Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

    **Position Details**: **Posting #**: 27280 **Department**:Health Records **Employee Type**:Regular, Full Time **If Temporary, Number of Weeks**: **Union**:Non-Union **Openings Remaining**:1 **Schedule**: **Work Days**: Monday to Friday **Time of Day**: Days **Shift**: 7.5 hour **This position may be scheduled at any of the following sites**: Charlton Campus...

  • Health Information Management

    4 days ago

    Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

    Posting #: **23327** - Openings Remaining: **1** - Full/Part Time: **Full Time** - Reg/Temp/Casual: **Regular** - Union: **Non-Union** - Hours of Work: **Monday to Friday; days** - Time of Day: **Days** - Shift Length: - Open Date: **08/12/22** - Closing Date: **15/12/22** ***: **QUALIFICATIONS**: - 2 year Community College diploma or Or combination of...

  • Digital Print Operator

    1 month ago

    Hamilton, Canada Niko Apparel Systems Full time

    Printer operator/graphic designer Machines list - Vinyl cutter - Transfer machines - Large format printers - Laser cutter Job list - Colour matching - Printing logos for transfers - Weeding transfers - Colour process - Pantone references - Printing and printer maintenance - File creations Task lists/requirements - Running and maintaining large format...

  • Operations Manager

    2 days ago

    Hamilton, Canada 3D Warehousing and Logistics Full time

    We are looking to recruit an experienced Operations Manager based in the Hamilton Region. The Operations Manager plays a key role in leading and supporting various operational activities in the warehouse. The Operations Manager reports directly to the President and Vice President. **Key responsibilities in this role include**: - Lead daily warehousing...

  • Operations Manager

    1 month ago

    Hamilton, Canada Cancore Industries Inc. Full time

    **Who we are**: Cancore Industries Inc. is an established name in North America as a leading manufacturer and distributor of radiator cores, heavy-duty and automotive complete radiators, charge air coolers, A/C parts and heaters. We have always prioritized customer relations and focused on providing our customers with the best possible service with...

  • Operations Manager

    1 month ago

    Hamilton, Canada McMaster University Full time

    **S**chedule** Monday to Friday, 35 hours per week - hybrid **E**ducation Level** Bachelor's Degree in relevant field or equivalent professional experience **C**areer Level** Minimum of 7 years of experience in an academic or research-intensive environment **T**arget Hiring Range** $76,654.00 - $92,000 annually **About the University**: Ranked among...

  • Operations Manager

    1 month ago

    Hamilton, Canada McMaster University Full time

    **Schedule** Monday-Friday, 8:30am-4:30pm **Education Level** University degree in a relevant field. Master level training in a relevant field desirable. **Career Level** 3-5 years working in comparable roles; preferably within an academic research environment. Job Title: **Operations Manager** Reports To Dr Donald Arnold and Dr Ishac...

  • Business & Operations Manager

    11 hours ago

    Hamilton, Canada McMaster University Full time

    Job Summary: The Business and Operations Manager provides strategic support with respect to assigning priorities, identifying, and implementing new initiatives, financial recommendations, and decision-making. The Business and Operations Manager must be proactive, strategic, demonstrate business and financial acumen, initiative, and innovative thinking...

  • Branch Operations Manager

    6 hours ago

    Hamilton, Canada Let's Get Moving Full time

    **Job description** The Branch Manager will be responsible for all aspects of branch development, customer relationship management, building and managing a moving fleet. The Branch Manager will have significant contact with customers and will need to interpret their requests and then assign appropriate resources to meet their needs. Additional...

  • Business Process Manager, Finance

    4 weeks ago

    Hamilton, Canada Omniabio Full time

    **OmniaBio Overview**: **Role Summary**: The Business Process Manager (BPM), Finance/Controlling (FI/CO), reports to the Head of IT Manufacturing. The BPM FI/CO evaluates, designs, executes, measures, monitors, and controls financial and controlling business processes relating to the end-to-end value chain, accounts payable, accounts receivable, financial...

  • Operations Manager

    1 month ago

    Hamilton, Canada Air Liquide Full time

    _**Job description and key responsibilities**_ The main object and purpose of the LI Operations Manager is to coordinate, administer, supervise and analyze overall production operations of a production facility in compliance with production requirements, corporate strategies, environmental requirements, budget and operations procedures. The incumbent is...

  • Site Operations Manager

    2 days ago

    Hamilton, Canada BEST - For A Cleaner World Full time

    **ABOUT US**: Established in 1956, **BEST** is a Canadian janitorial company that aims to create a cleaner world by focusing on communities' social, environmental, and economic impact. We have been recognized by _Deloitte_ as one of **Canada’s Best Managed Companies** and by _Waterstone Human Capital_ as one of **Canada’s 10 Most Admired Corporate...

  • Pilot Facility Operations Manager

    1 month ago

    Hamilton, Canada Risun Polymer (Canada) Co. Ltd. Full time

    Risun Polymer International Co. Ltd is a leading producer of silane terminated polymers, and high-performance têxtile coating and finishing solution provider. Risun Polymer Canada (part of Risun Polymer International Co. Ltd.) is a polymeric material innovation company located in Hamilton The pilot Facility Operations Manager will report to CTO. The Pilot...

  • Community Manager

    1 month ago

    Hamilton, Canada CoMotion Group Inc. Full time

    **Community Manage Job Description** **About the Role** CoMotion Group is looking for a talented and passionate Community Manager. This full-time position is based in Hamilton and will report directly to the CEO. Our team adds a personal touch to our coworking space and we’re committed to empowering our members in every way. We keep our spaces full of...

  • operations management senior consultant

    1 week ago

    Hamilton, Canada Aitchison School of Canada Inc. Full time

    operations management senior consultant Verified operations management senior consultant Verified Posted on April 16, 2024 by Employer details Aitchison School of Canada Inc. Job details Education: Bachelor's degree. Work setting: Willing to relocate. Tasks: Analyze and provide advice on the managerial methods and organization of an...

  • operations management senior consultant

    1 month ago

    Hamilton, Canada Aitchison School of Canada Inc. Full time

    Education: Bachelor's degreeExperience: 5 years or moreWork settingWilling to relocateTasksAnalyze and provide advice on the managerial methods and organization of an establishmentPropose improvements to methods, systems and proceduresPlan the re-organization of operationsSupervise staffSupervision5-10 peopleComputer and technology knowledgeMicrosoft VisioMS...

  • operations management senior consultant

    4 weeks ago

    Hamilton, Canada Aitchison School of Canada Inc. Full time

    Education: Expérience: EducationBachelor's degreeWork settingWilling to relocateTasksAnalyze and provide advice on the managerial methods and organization of an establishmentPropose improvements to methods, systems and proceduresPlan the re-organization of operationsSupervise staffSupervision5-10 peopleComputer and technology knowledgeMicrosoft VisioMS...

  • Dental Lab Manager

    2 days ago

    Hamilton, Canada MICRODENTAL LABORATORIES Full time

    MicroDental Laboratories is a world-class, rapidly growing, global company. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We offer our employees a team-oriented atmosphere, fast-paced environment, on-going training, with top wages...

  • Case Manager

    4 weeks ago

    Hamilton, Canada Canadian Mental Health Association, Hamilton Branch Full time

    **Position Summary**: The Canadian Mental Health Association (CMHA), Hamiltonseeks afull-time temporary Case Manager for its Mental Health Court Support Program. The Case Manager provides case management services to individuals who have a serious mental illness and are in conflict with the criminal justice system. The Case Manager assists individuals...