Resident Experience Coordinator

4 months ago

Edmonton, Canada Emmanuel Home Full time

Date: September 04, 2024

**Job Title: Resident Experience Coordinator**

**Reports to: Director of Operations**

**Introduction**:
The Lighthouse is an independent/assisted living home for seniors under the direction of Emmanuel Seniors Living Society. Our mission is to provide a Christian environment that is safe and comfortable so seniors can live with dignity. In providing services and supports to our residents, we are guided by our core values: Integrity, Caring, and Excellence.

Summary of Responsibilities:
The Resident Experience Coordinator is responsible for the smooth transition of residents into and out of the Lighthouse, and in enhancing the quality of life for residents through in-house events outside of the recreation program.

As The Lighthouse is a new building, the Resident Experience coordinator will play an integral role in the smooth transition of resident files from the Sales Team, Move in and settlement. In addition this position will lead the celebrations and community events related to a new building including Open Houses, Grand Openings and ribbon cuttings.

The Resident Experience Coordinator also promotes the mission, values and programs of The Lighthouse to new residents and the supporting community through orientation, educational and promotional efforts.

**Scope of Work**:

- Resident Relations:_

1. Maintain resident files in a confidential manner

3. Manage resident intake waiting lists

4. Manage resident admission and exit from The Lighthouse including:

- Completing lease and admission documents
- Assigning and tracking storage lockers and parking stall.
- Assigning and retrieving keys, access cards and garage door openers
- Coordinating with Maintenance, Housekeeping, and Director of Operations on suite cleaning, painting and repairs to vacant suites

5. Liaise with family members of residents as required
- **Community Relations**:_

1. Organize and implement in-house events for residents (but may also involve community public)

2. Prepare promotional and marketing materials as required, and coordinate distribution of same to:
a. Raise awareness of Emmanuel Home and its programs

3. Liaise with community partners, local businesses and community stakeholders as necessary.

Hours of Work: Full time

Core Competencies:

- Demonstrates understanding of the aging process
- Ethics and Integrity
- Accountability and Dependability
- Degree or Diploma in related field (Hospitality, Events, Business) or equivalent in documented years of experience.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team setting
- Excellent organizational skills.
- Current CPR certificate.
- Ability to supervise staff.
- Successful references and Criminal Reference Check.

**Salary: Starting at $75,000**

**Position: Full-time, Full group benefits including RRSP contributions, 3 week’s Vacation.**

**Start Date: ASAP**

Pay: From $75,000.00 per year

Ability to commute/relocate:

- Edmonton, AB T5M 2X6: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have a valid Criminal Reference Check?

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- CPR Certification (preferred)

Work Location: In person

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