Leasing and Resident Experience Professional

4 weeks ago

Edmonton, Canada ONE Properties Limited Partnership Full time

ONE Properties (ONE) is seeking a **Leasing and Resident Experience Professional **to join the vibrant, fast-paced team at one of our high-rise purpose-built rental properties in Edmonton Alberta.

**The Opportunity**

The Leasing and Resident Experience Professional position is a unique hybrid role, incorporating aspects of Leasing, Customer Service and Resident Experience.

As such this position will appeal to a responsible individual who is high energy, creative, outgoing, and social. This individual will also have proven success in sales, and firsthand experience executing excellent customer service.
- This position is unique as it aims to follow the customer’s journey from their initial booking as a prospective resident, their experiences while they are a current resident, and a seamless experience during their departure from the building. The Professional will ensure all functions performed are done so with a high level of accuracy and efficiency of service.
- The role will seek to secure qualified prospects, convert prospects to residents, execute tenancy, and to offer excellent service to improve resident retention which will support the strategic plans for the property.
- The Professional’s impeccable customer service to the resident will be a major part of resident impression of the building and their long-term residency. Their role will aim to set the standard and execution of exceptional experiences for prospective and current residents.
- They will seek to go above and beyond resident expectations with active engagement in every aspect of services within the building. These crucial opportunities will include monthly events, planning and successful execution of amenity services, resident engagement, and resident communications.
- The Professional will require an understanding of marketing, strategies related to leasing residential units, and general real estate and residential property management industry knowledge.
- Knowledge of financial management is critical to the role, as the Professional will be responsible to adhere to and work within budgeted parameters.
- The Professional must be willing to be assigned to other ONE Properties as required.

The Leasing and Resident Experience Professional reports to the Property Manager.

**Accountabilities**

**Marketing and Leasing**
- Establish a comprehensive knowledge of the residential community, including availability of suite types and layouts, common areas and amenities of the building and value-added services provided.
- Conduct market surveys on a regular basis as directed by the Property Manager.
- Inspect vacant available suites and amenities daily to ensure market ready condition and show
- ability and contacting the Service team with reference to any deficiencies.
- Ensure Welcome Gift inventory is sufficient, assembles gifts and ensures they are placed in each market ready suite.
- Respond effectively to leasing inquiries coming in online, via phone calls, and walk-ins.
- Schedule viewing appointments and show available suites.
- Maintain the customer database in as much detail as possible and respond to all leads.
- Greet and qualify prospects, overcome objections, and secure the new tenancy.
- Communicate with the Multi-Family Marketing team to maintain digital marketing strategies and programs (social media resident engagement posts, monitor for reputation management) that are aligned with the corporate marketing strategy which may include blogging, creating content and drafting responses to posts from residents or the public.
- Administer the lease renewal process with existing residents, securing renewal, and communicating to the Community Administrator of any who decide not to renew.
- Other duties as required and assigned by the Property Manager.

**Customer Service**
- Practice excellent resident relations through working collaboratively with other team members to ensure resident requests and concerns are dealt with in a timely and professional manner.
- Manage a high level of resident relations, address concerns and complaints promptly and professionally, implementing service-recovery action if warranted.
- Employ excellent conflict resolution strategies as necessary when communicating with residents.
- Forge relationships with community organizations, including local businesses in an effort to create charitable experiences or ‘value add’ services for the residents.
- Schedule, organize and host New Resident Orientation Events providing information and conducting a tour with new residents.
- Create a resident event schedule as appropriate with the property Valugraphics and amenities.
- Arrange for classes, external instructors, or speakers, and host the events.
- Promotion of external community events and hosting property events.
- Coordinate additional services to residents.
- Identify additional services desired by residents, source external service providers and coordinate with the residents.
- Follow up with residen

  • Leasing and Resident Experience Professional

    3 weeks ago

    Edmonton, Alberta, Canada ONE Properties Limited Partnership Full time

    Salary: ONE Properties (ONE) is seeking a Leasing and Resident Experience Professional to join the vibrant, fast-paced team at one of our high-rise purpose-built rental properties in Edmonton Alberta.ONE is a privately-owned, integrated real estate investment firm that develops and manages a range of high-quality assets across Canada, creating value through...

  • Leasing & Resident Experience Specialist

    4 weeks ago

    Edmonton, Canada CAPREIT Full time

    : Are you passionate about delivering exceptional customer service and thrive at engaging with people? Do you want to build a rewarding career in residential property management with one of the consistently recognized 50 Best Employers in Canada? If this is you, come join our community as a** Leasing & Resident Experience Specialist.** **Who are we?** We...

  • Leasing Professional

    4 weeks ago

    Edmonton, Canada ONE Properties Limited Partnership Full time

    ONE Properties (ONE) is seeking a **Leasing Professional **to join the vibrant, fast-paced team at one of our high-rise purpose-built rental properties in Edmonton Alberta. **The Opportunity** The Leasing Professional is responsible for executing the leasing activities that support the strategic plan for the property. This person will have an understanding...

  • Leasing & Site Administrator

    1 day ago

    Edmonton, Canada BGO Full time

    **Leasing & Site Administrator** **Edmonton, AB | Eleanor** **Who We Are**: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and...

  • Leasing Consultant

    4 weeks ago

    Edmonton, Canada Weidner Apartment Homes Full time

    **_Park Place South_** Working as a Weidner Leasing Consultant is different than any other job. You are the heart of the community and create genuine connections with residents, making a difference in their day. You will enjoy interacting with a variety of people on a daily basis in a fast paced and dynamic work environment. As a Weidner Leasing Consultant,...

  • Residential Leasing Consultant

    4 weeks ago

    Edmonton, Canada Blackstone Homes Ltd. Full time

    **Job Overview**: Blackstone Homes Ltd. seeking a highly motivated and customer-oriented Leasing Consultant to join our team. As a Leasing Consultant, you will be responsible for assisting prospective residents with finding their ideal apartment home and ensuring a smooth leasing process. This is an exciting opportunity to work in the dynamic field of...

  • Leasing Consultant

    4 weeks ago

    Edmonton, Canada Weidner Apartment Homes Full time

    _**Park Place South**_ Working as a Weidner Leasing Consultant is different than any other job. You are the heart of the community and create genuine connections with residents, making a difference in their day. You will enjoy interacting with a variety of people on a daily basis in a fast paced and dynamic work environment. As a Weidner Leasing Consultant,...

  • Property Leasing Coordinator

    3 weeks ago

    Edmonton, Canada Truserv Professional Group Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Property management companies - Real estate management companies - Relocation costs covered by employer - Property development companies - Willing to relocate - Government department and/or agency - Employer's home **Tasks**: - Hire and...

  • Residential Leasing Coordinator

    4 weeks ago

    Edmonton, Canada Strategic Group Full time

    Strategic Group owns and develops office, retail, and residential properties across Canada. Beyond real estate, we own business in construction, building services, oilfield services, hospitality, pet care, agriculture, technology, and corporate finance. Residential Leasing Coordinator Strategic Group, Edmonton, has an exciting opportunity for a Residential...

  • property leasing coordinator

    4 weeks ago

    Edmonton, Canada Truserv Professional Group Inc. Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingProperty management companiesReal estate management companiesRelocation costs covered by employerProperty development companiesWilling to relocateGovernment department and/or agencyEmployer's homeTasksHire and supervise rental agents and building...

  • property leasing coordinator

    3 weeks ago

    Edmonton, Canada Truserv Professional Group Inc. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingProperty management companiesReal estate management companiesRelocation costs covered by employerProperty development companiesWilling to relocateGovernment department and/or agencyEmployer's homeTasksHire and supervise rental agents and building...

  • Leasing Agent

    4 weeks ago

    Edmonton, Canada Aristi Full time

    **Job description** **Job Description: Leasing & Property Agent** The Corporation hereby employs the “Employee” in the capacity of Leasing and Property Mangement agent in such position the “Employee” shall be responsible primarily but not limited to: - Completing the approval process for tenants. - Drafting and Execution of Lease Agreement. -...

  • Manager, Receivable Leasing

    4 weeks ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information**: Job Requisition ID: 43835 Ministry: Infrastructure Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Regular/Temporary: Regular Scope: Open Competition Closing Date: June 28, 2023 Classification: Manager Zone 2 **About Us**: We believe in building careers and providing opportunities to develop...

  • Chief Executive Officer

    4 weeks ago

    Edmonton, Canada Professional Association of Resident Physicians of Alberta Full time

    **The Organization**: The Professional Association of Resident Physicians of Alberta (PARA) is a non-profit association that provides representation for Resident Physicians completing further training in a residency program. PARA advocates excellence in Resident Physician education and patient care while striving to achieve optimal working conditions and...

  • Leasing agent

    1 week ago

    Edmonton, Canada Midwest Property Management Full time

    Welcome to Midwest!Privately held and rooted in Western Canada for over 60 years, we manage quality residential rental properties in Alberta, British Columbia and the North West Territories. We are committed to providing the best value and quality for our residents by consistently maintaining our properties and delivering excellent customer service. Our...

  • Leasing Administrator

    5 days ago

    Edmonton, Canada Hays Full time

    Leasing Administrator Contract to permanent hire Edmonton Tuesday to Saturday Hays Specialist Recruitment has partnered with a Real Estate Company in Edmonton, AB. We are looking to hire a Leasing Administrator to join their team on a contract basis of 3 months , with the intention to go permanent . This role is Monday to Friday on a...

  • Leasing Administrator

    5 days ago

    Edmonton, Canada Hays Full time

    Leasing Administrator Contract to permanent hire Edmonton Tuesday to Saturday Hays Specialist Recruitment has partnered with a Real Estate Company in Edmonton, AB. We are looking to hire a Leasing Administrator to join their team on a contract basis of 3 months , with the intention to go permanent . This role is Monday to Friday on a...

  • Leasing Administrator

    5 days ago

    Edmonton, Canada Hays Full time

    Leasing Administrator Contract to permanent hire Edmonton Tuesday to Saturday Hays Specialist Recruitment has partnered with a Real Estate Company in Edmonton, AB. We are looking to hire a Leasing Administrator to join their team on a contract basis of 3 months , with the intention to go permanent . This role is Monday to Friday on a...

  • Leasing Administrator

    2 days ago

    Edmonton, Canada Hays Full time

    Leasing Administrator Contract to permanent hire Edmonton Tuesday to SaturdayHays Specialist Recruitment has partnered with a Real Estate Company inEdmonton, AB.We are looking to hire aLeasing Administratorto join their team on a contract basis of3 months , with the intention to gopermanent . This role is Monday to Friday on a temporary basis, and on...

  • Leasing Administrator

    5 days ago

    Edmonton, Canada Hays Full time

    Leasing AdministratorContract to permanent hire Edmonton Tuesday to SaturdayHays Specialist Recruitment has partnered with a Real Estate Company inEdmonton, AB.We are looking to hire aLeasing Administratorto join their team on a contract basis of3 months, with the intention to gopermanent. This role is Monday to Friday on a temporary basis, and on permanent...