Resident Manager

5 months ago

Edmonton, Canada Mainstreet Equity Corp Full time

**Resident Manager**
Position Type: Full-time, Permanent, Live on site

Salary & Bonuses: Monthly Base Salary + Collection Bonus + Leasing Bonus

Other Benefits & Allowances:

- 50% Rent Discount
- Company Paid Dental Health and Vision Care benefits (including family)
- Group Benefits
- AD&D, Short & Long Term Disabilities, Life insurance (including family)
- Car Allowance
- Opportunity for Growth

**The Company**
Mainstreet Equity Corporation is a distinguished real estate company that is publicly traded on Toronto Stock Exchange (TSX). Its business focus is on acquisition & upgrading of residential properties and managing its own portfolio of over 16,000 residential apartments in five major cities across Canada.

**Position Summary**
We are hiring Live-In Resident Managers who will be responsible for the management of daily operations and administration of assigned location(s)

**Duties and Responsibilities**

**Business Development, Marketing & Customer Service**:

- Generates new business, set up appointments and conduct unit showings with prospective tenants.
- Negotiate or approve rental or lease of various properties in a portfolio on behalf of the company and ensure that terms of lease agreement are met.
- Post rental ads to attract new tenants.
- Answer current and/or prospective tenant inquiries.
- Ensure that residents’ issues and service requests are addressed within 24 hours.
- Meet and interact with tenants in a friendly and professional manner.

**Property Repair & Maintenance**:

- Coordinate with regional manager and maintenance staff to implement effective capital improvement plans.
- Co-ordinate and monitor progress of repairs, maintenance and renovations carried out on buildings.
- Manage tenant maintenance requests including proper follow up to ensure satisfaction and timely completion.
- Ensure upkeep and regular maintenance of firefighting and security equipment and systems.
- Inspection of buildings and vacant suites to report on any deficiencies and maintenance requests.

**Upkeep & Area Maintenance**:

- Manage and schedule staff required for area maintenance, cleaning, garbage removal, landscaping etc.
- Ensure snow and ice removal, salting of entrances, walkways, rooftop accesses etc.
- Schedule all cleaning and repair of turnover suites.
- Ensure handling and disposal of garbage and recycling bins.
- Ensure general maintenance of underground garage and parking levels, service rooms, foyers, patios and rooftops.
- Ensure watering of gardens and lawns.
- Ensure vacuuming, sweeping and mopping of carpeted or tiled common areas.
- Ensure general maintenance of common areas (lobbies, elevators, hallways, stairwells, windows etc.) and amenity areas (laundry rooms, recreation rooms etc).
- Ensure dusting and cleaning of garbage chutes, garbage rooms, walls floors and recycling rooms.

**Administrative Duties**:

- Ensure timely collection and deposits of rental payments and administer damage deposits.
- Utilize Yardi system to record transactions and run various operational reports.
- Receive supplies and sending paperwork to the head office.
- Assist and support other Resident Managers as required.

**Other Duties**
- Attend training and meeting with head office work with utility companies, phone companies and contractors for entering the properties for their work.
- Supervise staff, service providers and contractors to oversee the quality of work performed.

Perform other duties as assigned by the senior management.

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