Jr Operations Customer Experience Lead

7 months ago

Regina, Canada The Joint Cannabis Full time

**The Joint currently operates 7 locations in Saskatchewan**:

- **926 Victoria Ave, Regina**:

- **196 Massey Rd, Regina**:

- **420 Centre St, Assiniboia**:

- **55-1244 Baltzan Blvd, Saskatoon**:

- **622 Circle Dr E, Saskatoon**:

- **1216 Idylwyld Dr N, Saskatoon**:

- **80-3030 Meadows Pkway, Saskatoon**

As the Jr. Operations Lead with the focus on Customer Experience, you will have oversight on merchandising, sales and promotions, customer service, and overall aspects of the operations that affect customer satisfaction. Your main goal will be to continuously improve the customer experience by ensuring all merchandising and customer service objectives are being met, while suggesting new approaches and developing better resources for improving operations within your department.

**We are looking for dedicated team members to be responsible for the following (but not limited to)**:

- This position requires involvement in all operations across the organization, and will require both in person and remote leadership skills
- Be a Designated Responsible Person In Charge while on shift
- Act as a main point of contact while on shift for all teams
- Address team questions and concerns and provide direction whenever needed.
- Assist/engage in employee recruitment, onboarding, promotion, retention and termination activities
- Heavy oversight on positions in training
- Identify skill gaps and arrange training with team members.
- Handle customer questions, concerns & complaints, providing appropriate suggestions, solutions and alternatives
- Oversight on sales and offers, ensuring information is relayed accordingly, through merchandising, assets and conversation
- Auditing and upholding consistency across all locations within the organization, in both merchandising and display methods, as well as customer service expectations
- Build and maintain trusted relationships with our customers, suppliers and other stakeholders through on-going communications
- Identify customer needs and make recommendations to Senior Management to improve customer satisfaction and retention
- Ensure that merchandising and customer service standards comply with both provincial and federal regulations within the Recreational Cannabis Industry
- Audit and analyze the activities of the retail team to ensure their interactions with customers maintain industry compliance and reflect positively on the company
- Work with the Training Department to recommend and organize training programs for the retail teams in order to update their product knowledge and enhance their customer interaction skills
- Document all activities within the area’s locations and be able to confidently report data to Lead Management for use in making important decisions for the district
- Guide, mentor, and manage lower level management and team members
- Conduct performance evaluation of team members and provide feedback for improvements
- Upholding the team to all company standards, policies, and health and safety standards
- Uphold a work environment that is conducive to positivity and superior customer service
- Identify business challenges and suggest appropriate action plans.
- Uphold and enforce all compliance and regulatory requirements of the Cannabis industry as outlined within the Federal Cannabis Act and Provincial Cannabis Regulations
- Conduct audits on various aspects of operations, including merchandising, organization, stock levels, and log sheets utilised for record keeping - both inventory and personnel related logs
- Employee development & training plans including reviews, safety policies and procedures

This position will be stationed within the retail locations to ensure there is sufficient hands-on support and supervision for the teams below. You will be responsible for location opening and closing, and assisting customers when needed.
- _Act as a liaison between the Operations Team and the locations by spending time working in-store and interacting with customers, retail staff and management_
- _Expected to assist customers_
- _Hands on auditing on Customer Experience related areas within all local locations_
- _Remote auditing on Customer Experience related areas within all out of province locations_
- _Will be required to understand and perform both store front & back end processes, including both store opening and closing duties_

**Qualifications**:

- Prior merchandising experience is an asset
- Prior management experience in retail environment
- Prior experience using Point of Sale and Inventory Management system
- Prior experience with Microsoft Word or Google Drive system
- Ability to delegate and take ownership
- Ability to lead a team
- Ability to adapt is a must within an ever changing and evolving industry
- Excellent interpersonal and customer service skills
- Strong time management and prioritizing skills
- Must be 19+
- Must be able to obtain and maintain a valid Smart Choices Cannabis (Manitoba)
- Must be able to obtain and m

  • Jr. Project Manager

    3 months ago

    Regina, Canada Arbutus Properties Full time

    **JR. PROJECT MANAGER** Arbutus Properties is a leading land developer, home builder, and commercial constructor, offering a dynamic work environment, attractive compensation and benefits package, and opportunity for advancement. We are currently seeking an experienced **_Jr. Project Manager_** with a strong work ethic, the desire to be part of a team, and...

  • Jr. Estimator Specialist

    4 months ago

    Regina, Canada Choice Electrical Supply Full time

    Jr. Estimator Specialist Status: Regular, Full time Location: Regina, Saskatchewan - Job Description Reporting to the Business Centre Manager, the Jr. Estimator Specialist provides accurate quotations to key contractors and works with our key suppliers on major projects. The incumbent should be skilled at achieving acceptable margins during the Project...

  • Jr. Quotation Specialist

    7 months ago

    Regina, Canada Choice Electrical Supply Full time

    Jr. Quotation Specialist Status: Regular, Full time **Location**: Regina, Saskatchewan Job Description Reporting to the Business Centre Manager, the Project Quotation Specialist provides accurate quotations to key contractors and works with our key suppliers on major projects. The incumbent should be skilled at achieving acceptable margins during the...

  • Customer Operations Leader- Store Experience

    7 months ago

    Regina, Canada Indigo Books & Music Full time

    **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Leader

    3 months ago

    Regina, Canada Indigo Full time

    Company Description Part Time Coles Northgate Mall Location Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Jr Operations Team Lead

    6 months ago

    Regina, Canada The Joint Cannabis Full time

    **The Joint currently operates 7 locations in Saskatchewan**: - 926 Victoria Ave, Regina - 196 Massey Rd, Regina - 420 Centre St, Assiniboia - 1244 Baltzan Blvd, Saskatoon - 622 Circle Dr, Saskatoon - 1216 Idylwyld Dr, Saskatoon - 80-3030 Meadows Pkway, Saskatoon **We are looking for dedicated team members to be responsible for the following (but not...

  • Jr Operations Training Lead

    7 months ago

    Regina, Canada The Joint Cannabis Full time

    **The Joint currently operates 7 locations in Saskatchewan**: - **926 Victoria Ave, Regina**: - **196 Massey Rd, Regina**: - **420 Centre St, Assiniboia**: - **55-1244 Baltzan Blvd, Saskatoon**: - **622 Circle Dr E, Saskatoon**: - **1216 Idylwyld Dr N, Saskatoon**: - **80-3030 Meadows Pkway, Saskatoon** **We are looking for dedicated team members to...

  • Jr Operations Training Lead

    2 months ago

    Regina, Canada The Joint Cannabis Full time

    **The Joint currently operates 7 locations in Saskatchewan**: - **926 Victoria Ave, Regina**: - **196 Massey Rd, Regina**: - **420 Centre St, Assiniboia**: - **55-1244 Baltzan Blvd, Saskatoon**: - **622 Circle Dr E, Saskatoon**: - **1216 Idylwyld Dr N, Saskatoon**: - **80-3030 Meadows Pkway, Saskatoon** **We are looking for dedicated team members to...

  • Customer Experience Leader

    7 months ago

    Regina, Canada Indigo Full time

    Company Description Current Indigo employees should apply through the Internal Mobility page using your  email address. Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit,...

  • Jr. Service Desk Analyst

    7 months ago

    Regina, Canada eHealth Saskatchewan Full time

    **Who is eHealth Saskatchewan?** eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative...

  • Jr Operations Team Lead

    6 months ago

    Regina, Canada The Joint Cannabis Full time

    **The Joint currently operates 8 locations in Saskatchewan**: - 926 Victoria Ave, Regina - 196 Massey Rd, Regina - 420 Centre St, Assiniboia - 1244 Baltzan Blvd, Saskatoon - 622 Circle Dr, Saskatoon - 1216 Idylwyld Dr, Saskatoon - 80-3030 Meadows Pkway, Saskatoon - 126 22nd St, Saskatoon **We are looking for dedicated team members to be responsible for the...

  • Jr Operations Support Team Lead

    2 months ago

    Regina, Canada The Joint Cannabis Full time

    **The Joint currently operates 2 locations in Saskatoon**: - 926 Victoria Ave, Regina - 196 Massey Rd, Regina **We are looking for dedicated team members to be responsible for the following (but not limited to)**: - Be a Designated Responsible Person In Charge while on shift - Act as a main point of contact while on shift for all local teams - Direct...

  • Customer Experience Representative

    6 months ago

    Regina, Canada Indigo Books & Music Full time

    **Company Description** 5 AM Operations Shifts** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Customer Experience Representative

    6 months ago

    Regina, Canada Indigo Full time

    Company Description 5 AM Operations Shifts Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities...

  • Jr Operations Team Lead

    3 months ago

    Regina, Canada The Joint Cannabis Full time

    **The Joint currently operates 7 locations in Saskatchewan**: - 926 Victoria Ave, Regina - 196 Massey Rd, Regina - 420 Centre St, Assiniboia - 1244 Baltzan Blvd, Saskatoon - 622 Circle Dr, Saskatoon - 1216 Idylwyld Dr, Saskatoon - 80-3030 Meadows Pkway, Saskatoon **We are looking for dedicated team members to be responsible for the following (but not...

  • Visitor Experience Lead

    7 months ago

    Regina, Canada RCMP Heritage Centre Full time

    **Organization Overview** The Royal Canadian Mounted Police (RCMP) is one of Canada’s longest-standing institutions and is deeply embedded in the history and unfolding story of our country. The RCMP and its symbols - the “red serge”, Mounties on horseback, and the Musical Ride - have become icons of Canadian Heritage familiar around the world. The...

  • Customer Experience Associate

    6 months ago

    Regina, Canada TD Bank Full time

    **Work Location**: Regina, Saskatchewan, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Experience Professional I

    6 months ago

    Regina, Canada Imperial Dade Full time

    -Imperial Dade Canada, leading national distributor, has a job open in Calgary, Vancouver, Edmonton, Saskatoon, Regina and Winnipeg. The role of a Customer Experience Professional (CXP) is to deliver a smooth, connected and consistent customer experience. A customer experience professional is responsible for interacting with customers across all channels and...

  • Customer Experience Professional I

    6 months ago

    Regina, Canada Imperial Dade Full time

    Imperial Dade Canada, leading national distributor, has a job open in Calgary, Edmonton, Saskatoon, Regina and Winnipeg. The role of a Customer Experience Professional (CXP) is to deliver a smooth, connected and consistent customer experience. A customer experience professional is responsible for interacting with customers across all channels and platforms,...

  • Guest Experience Lead

    3 months ago

    Regina, Canada Lululemon Full time

    Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...