Customer Experience Professional I
6 months ago
-Imperial Dade Canada, leading national distributor, has a job open in Calgary, Vancouver, Edmonton, Saskatoon, Regina and Winnipeg. The role of a Customer Experience Professional (CXP) is to deliver a smooth, connected and consistent customer experience. A customer experience professional is responsible for interacting with customers across all channels and platforms, and coordinating with internal stakeholders such as Sales, Inventory Management, Credit, Operations and other departments as required, in order to continuously improve the customer’s experience and journey with Imperial Dade. A CXP has a customer focused mindset and will build customer loyalty and confidence by responding to inquiries and will be a main source for Imperial Dade's service, customer orders, products, and problem resolution.
Imperial Dade is the leading distributor of foodservice packaging, facilities maintenance supplies and equipment in the U.S and Canada. As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including supermarkets, healthcare facilities, universities, and restaurants. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 80,000 customers through a footprint of 80+ branches.
**Responsibilities**:
- Processes manual and electronic orders as a primary function of the CXP role; follow up on those orders.
- Ensures orders are processed by established customer cutoff times.
- Continuously works to reduce errors and identifies areas for greater efficiency.
- Direct PO placement with vendor including obtaining cost components and/or freight.
- Month end closure/billing with Payables/Accounting including variances.
- Oversees maintenance and follow up on stock.
- Manage and track all back order and open orders.
- Requests credits and enters returns in a timely manner.
- Maintains delivery status and order source tracking to ensure successful and on-time delivery.
- Identifies, monitors and works with Management to recommend solutions to customer concerns.
- Achieve performance goals as set out by management.
- Develop personal capabilities using existing training opportunities
- Liaise with internal teams such as sales, operations, and credit to identify areas for customer experience improvement; enlist Management support as needed.
- Ensure that gaps and opportunities in the customer experience - irrespective of where they occur in the Imperial Dade journey are actively addressed.
- Escalation of risks wherever business process - billing, delivery or anything pre or post sales - need correction to ensure the customer has a seamless experience with the company.
- Takes a proactive problem-solving approach to customer concerns - from purchase to product return to customer support with Management assistance as needed.
- Uses product, market and fundamental knowledge in combination with Imperial Dade processes and procedures to ensure customer satisfaction.
- Completes item look-up independently (i.e. product substitutions) and/or with assistance from sales or sales support team as needed.
- Uses available resources to organize and communicate effectively.
- Performs other related duties and responsibilities as required or assigned.
- Seeks assistance from team members and management when necessary.
**Qualifications**:
- Presents a professional & mature image.
- Great customer experience skills (friendly, courteous, proactive and helpful).
- Excellent communication skills (active listening, verbal and written).
- High level of detail & quality of work output
- Works well under pressure, enjoys a challenging and fast paced environment.
- Ability to recognize and resolve issues independently and/or with assistance.
- Consistently exhibits high level of motivation and sense of urgency.
- Action oriented, displays resilience, and delivers results.
- Ability to prioritize and achieve performance goals as set out by management.
- Strong time management and organizational skills - speed, flexibility and agility.
- Demonstrates a collaborative approach when working with others.
- Enjoys working in a team environment.
- Ability to problem solve and see an issue through until the end.
- Demonstrates a willingness to learn and adheres to Imperial Dade’s core values.
- Ability to identify and escalate issues to management team.
- Contribute to providing a safe work environment
- Customer service experience 1-3 years required.
- Industry experience 1-3 years preferred.
- High School diploma/GED required; Associates/Bachelor’s degree preferred.
At Imperial Dade, we offer an exciting environment in which to work, learn, and grow professionally. We are excited to continue to invite talented individuals with a passion for excellence to join our team. As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, Pension, Life Insurance,
-
Customer Experience Professional I
6 months ago
Regina, Canada Imperial Dade Full timeImperial Dade Canada, leading national distributor, has a job open in Calgary, Edmonton, Saskatoon, Regina and Winnipeg. The role of a Customer Experience Professional (CXP) is to deliver a smooth, connected and consistent customer experience. A customer experience professional is responsible for interacting with customers across all channels and platforms,...
-
Customer Experience Professional I
3 months ago
Regina, Canada Imperial Dade Full time-Imperial Dade Canada, leading national distributor, has a job open in Calgary, Edmonton, Saskatoon, Regina and Winnipeg. The role of a Customer Experience Professional (CXP) is to deliver a smooth, connected and consistent customer experience. A customer experience professional is responsible for interacting with customers across all channels and platforms,...
-
Communications and Customer Experience Administrator
6 months ago
Regina, Canada Regina Airport Authority Full timeRegina Airport Authority requires a Communications and Customer Experience Administrator who is responsible for the planning, communication, coordination, execution, and day-to-day administration of various customer experience, revenue development, communication, marketing and commercial initiatives. The position is accountable for ensuring many different...
-
Manager, Customer Experience and Communications
3 months ago
Regina, Canada Regina Airport Authority Full timeRegina Airport Authority requires a Manager, Customer Experience and communications responsible to develop and implement the organization’s internal and external communications strategy, marketing, and customer experience programs. This position plays a key role in stakeholder relations, community engagement and supports revenue generating programs. The...
-
Regina, Saskatchewan, Canada S I Systems Full timeS I Systems Seeks Principal Backend DeveloperWe are seeking a highly skilled Principal Backend Developer to join our team at S I Systems. This role is ideal for an experienced professional who can design and develop components for both web and mobile applications within the SaaS industry.Key Responsibilities:Design and create backend components using C#...
-
Sales Support Specialist I
6 months ago
Regina, Canada Imperial Dade Full timeImperial Dade Canada, leading national distributor, has a job opening in Calgary, Edmonton, Regina, Saskatoon, Winnipeg and Mississauga. A Sales Support Specialist I (SSS I) is responsible for providing support to the Sales and Customer Experience teams and Customers during the sales process. A Sales Support Specialist I interacts and coordinates with...
-
Interpreter I
6 months ago
Regina, Canada Regina Public Schools Full time**WHO IS REGINA PUBLIC SCHOOLS?** Regina Public Schools is located on Treaty 4 land in the homeland of the Métis. It is one of the largest school divisions in Saskatchewan serving the educational needs of more than 25,000 students in 44 elementary schools, 8 high schools, 3 faith-based associate schools, Campus Regina Public and the Allan Blakeney Adult...
-
F&i Manager
2 months ago
Regina, Canada Warner Industries Full timeWarner Industries Group of Companies, a leader in the Commercial Truck, Trailer, and Bus industries, is seeking a hard-working, loyal, and dependable F & I Manager to join our Sales Team! With 50 years of experience, Warner Industries is dedicated to providing exceptional customer service and maintaining a strong presence in the industry. As our new F & I...
-
Senior Health Informatics Specialist
2 days ago
Regina, Saskatchewan, Canada S I Systems Full timeThis is a REMOTE Senior FHIR Protocol Consultant position with S I Systems.We are seeking an experienced professional to assess HL7, FHIR R4 interoperability standards for our healthcare client. This contract will involve assessing the compatibility of various healthcare systems and ensuring seamless data sharing across them.The successful candidate must...
-
Senior Cloud Infrastructure Specialist
2 weeks ago
Regina, Saskatchewan, Canada S I Systems Full timeAt S I Systems, we are seeking a highly skilled Senior Cloud Infrastructure Specialist to join our team. The ideal candidate will have expertise in deploying Infinispan on Kubernetes for Keycloak.Job DetailsContract Type: ContractPositions to fill: 1Estimated Salary: $120-$180 per hour (negotiable)Key ResponsibilitiesThe successful candidate will be...
-
Customer Experience Specialist
3 months ago
Regina, Saskatchewan, Canada beBee Professionals Full time $35,000 - $45,000Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Regina, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate and informative...
-
Regina, Saskatchewan, Canada S I Systems Full timeAbout the RoleWe are seeking a highly skilled Enterprise Mobile Application Developer to join our team at S I Systems. As a Senior Mobile Developer, you will be responsible for designing, developing, and maintaining customer-facing mobile applications using Flutter/Dart.This is a contract position with a flexible hourly rate that can be negotiated based on...
-
Underwriter I
3 months ago
Regina, Canada Saskatchewan Government Insurance Full timeDo you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day. Underwriter I (Personal Lines Mono-Line) Location: This position will be located at Regina Head Office. This role is...
-
Senior Cyber Security Expert
2 weeks ago
Regina, Saskatchewan, Canada S I Systems Full timeJob OverviewWe are seeking a highly skilled Senior Cyber Security Engineer to join our team at S I Systems.Responsibilities:Design, implement and maintain robust information security systems to ensure optimal performance and protection against threats.Perform hands-on configuration, deployment and troubleshooting of advanced cyber security technologies,...
-
I&e Technician
7 months ago
Regina, Canada White Tail Automation Full time**Gain international work experience with an organization that values teamwork and is passionate about the work we do and the people who do it!** We are looking for an experienced Instrumentation & Electrical Technician with a strong electrical background to work in the Permian/Delaware Basin of West Texas and Southeast New Mexico. **Who we are**: At the...
-
SAP Technical Specialist
2 days ago
Regina, Saskatchewan, Canada S I Systems Full timeSenior SAP CAR Functional Consultant OpportunityJob Overview:S I Systems seeks a seasoned Senior SAP CAR Functional Consultant to provide post-implementation support for POS-DTA and POS-DM modules in a remote environment.Key Responsibilities:Collaborate with business stakeholders on functional and technical aspects of the projectWork closely with functional...
-
Senior Data Analyst for Healthcare Initiative
2 weeks ago
Regina, Saskatchewan, Canada S I Systems Full timeS I Systems is seeking a highly skilled Senior Data Analyst to support the analysis and optimization of data for DHI initiatives, including OceanMD site deployments across British Columbia.This role involves collaborating closely with program leadership to ensure systematic data organization, analysis, and reporting for service delivery initiatives. The...
-
Customer Experience Associate
6 months ago
Regina, Canada TD Bank Full time**Work Location**: Regina, Saskatchewan, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...
-
Support Specialist I
7 months ago
Regina, Canada CLEAResult Full time**We are looking for a talented individual** Reporting to the Associate Program Manager, the Support Specialist I is a key member of the CLEAResult team as they are the first point of contact for all Saskatchewan customers. Our Saskatchewan team currently delivers an energy efficiency program that assists customers with an income of 70k or less with...
-
Customer Experience Leader
3 months ago
Regina, Canada Indigo Full timeCompany Description Part Time Coles Northgate Mall Location Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...