Learning Services Manager

1 month ago

Edmonton, Canada Alberta Blue Cross Full time

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

**OVERVIEW**:
**WHAT YOU WILL DO**:

- Strong, values-based leader who is committed to creating an open work environment where your team members feel supported, equipped, and trusted.
- Build and maintain strong relationships with your team and our stakeholders via virtual technologies.
- Lead two teams consisting of team managers and training analysts to deliver technical training and documentation.
- Create a vision and roadmap for Learning Services including assessments on training value (Kirkpatrick’s evaluation model); continuous improvement of existing programs, enhancements to our training services; and development of new services.
- Define critical competencies and develop all members of your team to meet the vision of the roadmap.
- Work with stakeholders to create training schedules, strategies and solutions that meet the diverse requirements of the departments we support.
- Continually research methods and techniques in workplace training and remain up-to-date on developments within the industry.
- Manage the design and development of standards and processes related to training development including quality control best practices.
- Determine best metrics to evaluate and assess Learning Services processes and programs. Determine course of action where data suggests opportunities for continuous improvement.
- Develop and implement training development plans (ADDIE) for assigned projects, defining the scope, milestones, deliverables, outcomes, benefits, and due dates.

**WHAT YOU WILL HAVE**:

- Relevant post-secondary training.
- Progressive experience and responsibilities leading people.
- Ability to consider business culture, diversity, and various workstyles when creating creative and dynamic learning products and strategies.
- Acute business acumen and understanding of organizational issues and challenges.
- Ability to clearly articulate messages to a variety of audiences at all levels of the organization.
- Experience developing leadership training and resources.
- Excellent presentation skills including facilitation.
- Exceptional communication skills, including written and verbal.
- Must be a team player and able to work collaboratively with others.
- Ability to establish and maintain strong relationships.
- Ability to influence others and move toward a common vision or goal.
- Organized with a natural inclination for planning strategy and tactics.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.

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