Resident Services Manager

3 months ago


Cambridge, Canada Oben PM Inc. Full time

Title: Resident Service Manager

Reports to: VP, Asset & Property Management

, On-site

Property: Camby

Location: 140-150 Hollywood Court, Cambridge, Ontario

**About Oben PM**

Oben PM is a boutique property management firm that specializes in the management of high-end, design-driven residential properties occupied by a discerning clientele. We help owners and residents alike enhance the lived experience and maximize the value of their exceptional properties through carefully tailored, forward-thinking management services that are as high tech as they are high touch. At Oben PM, we take care of people, not just units.

**About Camby**

**Position Summary**

The Resident Service Manager is responsible for managing the property in an efficient and effective manner with the highest level of customer service to both residents and owners. Operate within our standards of safety, high quality customer service and efficient operations. Full time position located at the property.
- **Essential Duties**:_
- Supervise and manage administrative and operational staff at the properties within the property, including administrative staff, cleaning & maintenance staff, and third party vendors.
- Support leasing staff and marketing initiatives during initial lease up phase
- Maintain the highest level of customer service in relation to residents through promptly addressing residents’ needs and concerns.
- Direct and manage incoming resident orientation, coordinate resident move-in and ensure receipt of occupancy prerequisites in such a manner as to win and maintain the respect and goodwill of all residents.
- Monitor resident service requests and arrange for repairs as required in a timely fashion.
- Monitor the timely receipt and reconciliation of rent collections and ensure that relevant statures are followed. Communicate with residents (verbal and/or written) about rent collections.
- Code and approve invoices from suppliers and contractors to appropriate accounts as per operating budget.
- Conduct pre-inspection and vacate inspection of units.
- Arrange unit-turnover of vacant suite to ensure suites are up to building standards for incoming tenants.
- Ensure correct and up to date Management Reports including Accounts Receivable, Accounts Payable, variances and monthly inspection reports.
- Prepare annual operating budget in collaboration with the finance team and senior management team.
- Adhere to property management standards including: legislative requirements, compliance, safety standards and emergency response procedures.
- Plan, monitor and execute preventative maintenance work to ensure preservation and longevity of building’s assets.
- Develop scope of work for service contracts, negotiate pricing and prepare paperwork.
- Conduct weekly / monthly inspections of the common areas of the property and rectify any deficiencies.
- Take initiative to propose improvements of property management processes or procedures.
- Curate/organize resident events geared to resident interests to increase resident engagement.
- **Qualification**:_
- Residential Property Management, Hospitality, and/or Luxury/High End Retail experience desired
- Knowledge of Yardi is a bonus
- Flexible work schedule (Saturdays)

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- On call
- Weekends as needed

Supplemental pay types:

- Bonus pay

Work Location: In person



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