Re-bulletin Business Improvement Manager

1 month ago


Burnaby, Canada BC Hydro Full time

Annual salary: $ 103,900.00 - 131,400.00

**What you'll do**
- Provide leadership on Service Level Reporting & Service Provider Performance Measurement, and ensure accuracy is in

place for all Vendor reports.
- Manage, maintain and document Service Level definition and metrics.
- Monitor Service Levels Targets for service level compliance.
- Revise and update service levels in accordance with vendor contract change process.
- Lead performance discussions and dialogue with service providers, identifying areas for action and leading improvement

initiatives.
- Track & monitor Continual Service Improvement initiatives & remediation plan.
- Provide guidance on Projects/work program transition to sustainment.
- Provide input on project deliverables related to IT support sustainment models, reviewing and recommending approval of

deliverables; and updating transition planning related templates.
- Prepare and maintain training material and conduct training on contract operations and processes.
- Manage Service Management tools licenses.
- Perform duties of a minor nature related to the above duties that do not affect the rating of the job.

**What you bring**
- Bachelor Degree in Business Management or equivalent.
- Minimum of 3-5 years experience Service Provider Operation management.
- Strong understanding of outsourcing contract operations and service management process (ITIL).
- Proven ability to drive vendor performance improvements.
- Advanced performance analytical and problem-solving skills.
- Experience in reporting and benchmarking activities.
- Knowledge on using service management tools (e.g. ServiceNow).
- Demonstrated experience on Service Provider sustainment management.
- Demonstrated experience on software license management.
- Experience on Technology procurement management is an asset.
- Financial background including budgeting, planning, and invoicing is an asset.

PN 2008121

**What we offer**
- You will receive:
- A comprehensive benefits package
- A minimum of 15 paid vacation days
- A lifetime pension
- Flexible work model, depending on your role type
- Training and development courses
- Location: Burnaby, British Columbia, Canada V3N 4X8

**What else you should know**
- This recruitment has been re-bulletined, if you have applied for the initial posting in October, there is no need to submit a

any delays.
Burnaby, British Columbia, Canada, V3N 4X8
** Date Posted**:2023-10-31 **Closing Date**:2023-11-17

For internal use 51504786



  • Burnaby, Canada BC Housing Full time

    **Position Summary**: **BUSINESS SUPPORT MANAGER** **Job ID: 4776** **REGULAR/FULL-TIME** **Location: BURNABY, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those selected for an...


  • Burnaby, Canada BC Hydro Full time

    Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid Annual salary: $ 56,400.00 - 61,900.00 **What you'll do** - Provides design administration and coordination services by: gathering and reviewing design project information; uploading and maintaining work order task packages required to facilitate the installation of residential, commercial...

  • Business Analyst I

    1 month ago


    Burnaby, Canada Metro Vancouver Full time

    **Department**:Water Services **Employee Group**:Teamsters Local 31 **Location**:4515 Central Boulevard, Burnaby **Salary Range/ Wage Rate**: PG 28 $3,246.55 - $3,835.98 bi-weekly **Our Water Services Department is seeking two Business Analysts I who will support staff in Water Services to deliver on continuous improvement actions. The Business Analyst I...

  • Business Consultant

    2 days ago


    Burnaby, Canada Parwood Door Products Ltd. Full time

    Education: Bachelor's degree - Experience: 3 years to less than 5 years **Tasks**: - Analyze and provide advice on the managerial methods and organization of an establishment - Conduct research to determine efficiency and effectiveness of managerial policies and programs - Propose improvements to methods, systems and procedures - Plan the re-organization of...


  • Burnaby, Canada BC Housing Full time

    **Position Summary**: **BUSINESS PROCESS MANAGEMENT ANALYST** **Job ID: 5380** **REGULAR/FULL-TIME** **Location: BURNABY, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those selected...

  • business consultant

    1 month ago


    Burnaby, Canada Parwood Door Products Ltd. Full time

    Education: Bachelor's degreeExperience: 3 years to less than 5 yearsTasksAnalyze and provide advice on the managerial methods and organization of an establishmentConduct research to determine efficiency and effectiveness of managerial policies and programsPropose improvements to methods, systems and proceduresPlan the re-organization of operationsProvide...

  • business consultant

    1 month ago


    Burnaby, Canada Parwood Door Products Ltd. Full time

    Education: Expérience: EducationBachelor's degreeTasksAnalyze and provide advice on the managerial methods and organization of an establishmentConduct research to determine efficiency and effectiveness of managerial policies and programsPropose improvements to methods, systems and proceduresPlan the re-organization of operationsProvide customer serviceTrain...


  • Burnaby, Canada Fantuan Technology Ltd. Full time

    Education: Bachelor's degree - Experience: 5 years or more **Tasks**: - Analyze and provide advice on the managerial methods and organization of an establishment - Conduct research to determine efficiency and effectiveness of managerial policies and programs - Propose improvements to methods, systems and procedures - Conduct quality audits and develop...

  • Business Analyst Ii

    7 days ago


    Burnaby, Canada Metro Vancouver Full time

    **Department**:Human Resources and Corporate Services **Employee Group**:Teamsters Local 31 **Location**:4515 Central Boulevard, Burnaby **Salary Range/ Wage Rate**: PG 30 $3,526.40 - $4,175.28 bi-weekly **You are: an experienced IT professional with Business Analysis and Project Management experience, working within Predictive and Agile...


  • Burnaby, Canada BC Housing Full time

    **Position Summary**: **MANAGER, OPERATIONS BUSINESS MANAGEMENT** **Job ID: 5180** **REGULAR/FULL-TIME** **Location: BURNABY, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those...

  • Business Analyst Ii

    1 month ago


    Burnaby, Canada Metro Vancouver Full time

    **Department**:Human Resources and Corporate Services **Employee Group**:Teamsters Local 31 **Location**: 4515 Central Boulevard, Burnaby **Salary Range/ Wage Rate**: PG T30 $3,946.90 - $4,674.08 bi-weekly **Our Human Resources and Corporate Services Department is seeking a Business Analyst II who will work as part of the IT-Project Management Office (PMO)...


  • Burnaby, Canada Pacific Blue Cross Full time

    **About Pacific Blue Cross** Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual...


  • Burnaby, Canada Gulf and Fraser Fishermen CU Full time

    **Why G&F?**: - Drive, contribute, grow - together._ At Gulf & Fraser, you have the opportunity to drive, develop and further your career alongside a team of passionate, empowered and engaged fellow professionals. Gulf & Fraser is proud to offer a caring, open-minded culture that encourages community involvement where you can contribute to causes that are...


  • Burnaby, Canada Simon Fraser University Full time

    Union/Affiliation: **Administrative and Professional Staff (APSA)** - Pay range: **$81,153 to $96,913 annually** - SFU Department Descr: **VP Finance & Administration** - Position Grade: **11** - # of openings: **1** - Biweekly Hours: **72** The Strategic Business Analyst is responsible for managing and driving successful completion of various initiatives...


  • Burnaby, Canada RXO Full time

    **Accelerate your career at RXO.** RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North...


  • Burnaby, Canada HUB International Full time

    HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEUR mindset to join our team! We are the 5th largest insurance brokerage in the world with 16,000+ employees across North America. Our culture is renowned within the industry, and we value our people and their development! We invest our time in helping highly...


  • Burnaby, Canada BC Housing Full time

    POSITION SUMMARY The Manager, Development & Asset Strategies Business Practices is responsible for leading the development, implementation, and delivery of a wide range of business practices, administrative, and other services to the Development and Asset Strategies (DAS) Branch. He/She/They oversee business practices, program planning, financial...


  • Burnaby, Canada Kardium Full time

    **Your opportunity** By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the mínimally invasive diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation. Atrial fibrillation can cause stroke, heart failure, and other...


  • Burnaby, Canada Garibaldi Glass Full time

    Do you want to work in a fast-paced progressive organization where you will impact and see the results of your hard work every day? If you answered yes, then we have your next career opportunity! The **Process Improvement Leader **will have advanced interpersonal skills, experience delivering training, and is proficient at promoting change. As a Process...


  • Burnaby, Canada Garibaldi Glass Full time

    Do you want to work in a fast-paced progressive organization where you will impact and see the results of your hard work every day? If you answered yes, then we have your next career opportunity! The **Process Improvement Leader **will have advanced interpersonal skills, experience delivering training, and is proficient at promoting change. As a Process...