Business Analyst I

3 weeks ago

Burnaby, Canada Metro Vancouver Full time

**Department**:Water Services
**Employee Group**:Teamsters Local 31
**Location**:4515 Central Boulevard, Burnaby
**Salary Range/ Wage Rate**: PG 28 $3,246.55 - $3,835.98 bi-weekly

**Our Water Services Department is seeking two Business Analysts I who will support staff in Water Services to deliver on continuous improvement actions. The Business Analyst I reports to the Supervisor, Continuous Improvements.**

**This role**:

- Identifies and understands business problems in client teams; translates business objectives into measurable metrics; facilitates the design and development of high quality business improvements in consultation with internal and external stakeholders; liaises with the clients during preliminary implementation and testing of new business processes, tools and services.
- Acts as project manager for Continuous Improvement projects regarding the development of business process, information systems and implementation of technology; conducts fit/gap analysis; defines workflows and functional and system specifications; prepares project schedules and deadlines; documents requirements, prepares business cases, conducts feasibility studies, and analyzes cost effectiveness; prepares requests for proposals, selects suppliers and monitors post-implementation performance.
- Acts as a liaison between client, other departments and contractors; collects and creates business requirement documents; translates business requirements into technical specifications and configuration requirements; tracks and follows up on requests and deficiencies; assists in the resolution of service problems and issues.
- Leads and participates in User Acceptance Testing; coordinates the releases of new versions, communicates enhancements to users; provides easy to understand supporting documentation to users; develops and implements training programs for various user departments in the use of new or revised systems.
- Supports implemented solutions by tracking requested improvements and providing “how-to” assistance.
- Prepares reports and makes presentations related to the work performed; conducts product and market research to maintain up-to-date knowledge of developments in the information technology industry.
- Performs related duties as required.

**To be successful, you have**:

- University graduation at the Bachelor’s level in computer sciences, data science, business or engineering plus sound related experience in business systems analysis; or an equivalent combination of training and experience.
- Considerable knowledge of problem definition and analysis related to business processes and systems planning.
- Considerable knowledge of the principles and practices of administrative management and project management.
- Considerable knowledge of information technology components, processes and developments.
- Considerable knowledge of the functions of departments served and their requirements in information technology.
- Considerable knowledge of departmental policies and procedures.
- Ability to document, analyze and assess a variety of information, identify priorities and resources and propose alternative business processes.
- Ability to act as project manager regarding the development and implementation of systems.
- Ability to establish and maintain effective working relationships with a variety of internal contacts and to provide advice and assistance on matters related to the work.
- Ability to communicate effectively orally and in writing and to present proposals in non-technical language.
- Ability to perform assigned duties under minimum supervision.
- Proficient experience with MiniTab, Microsoft software including Power BI and Excel, SQL and experience with dashboard development and data visualizations. Experience writing computer programs and scripts to automate tasks is an asset.
- Lean Six Sigma and project management certification is an asset.

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