Customer Care Manager

5 days ago


Edmonton, Canada Boardwalk Full time

Customer Care
Edmonton, Alberta

Job Responsibilities:

- Supervise and Direct Site Staff (Landscape, Maintenance, Cleaning, Security and Customer Care Associates)
- Liaise with H.R. to fill job vacancies
- Conduct final interviews for new site Associates
- Complete orientations for new hires on site, orient all staff with occupational health and safety polices, complete forms as necessary.
- Conduct required performance reviews, conduct regular meetings with staff as required.
- Reward, encourage, and motivate staff. Manage disciplinary action as required.
- Schedule work shifts; approve overtime. Review and verify staff hours worked for payroll.
- Ensure Quality of building interiors and exteriors. Conduct Site visits and inspect suites between residents.
- Prepare for quarterly “Vice President of Quality Control Inspections”.
- Control Inventory for building operations. Oversee ordering of parts and supplies by site. Ensure site has all supplies to run appropriately. Oversee administration of inventory.
- Coordinate advertising as required
- Analyze current market conditions and make recommendations accordingly (rental rate, pay scale, etc.)
- Ensure appropriate, ongoing building administration. Maintain weekly spreadsheets. Regulate specific and overall site costs. Review building operation checklists and update building statistics on an ongoing basis.
- Develop professional relations with Tenants. Respond in a timely fashion to tenant concerns, questions, etc.
- Coordinate default administration.
- Conduct Financial Analysis. Monitor spending and revenues. Prepare budgets. Analyze financial statements for buildings. Conduct appropriate market research.
- Is responsible to ensure health & safety is an integral part of our daily operations including providing an example for others by always directing and performing work in a safe manner, conducting inspections for unsafe acts and conditions and ensure prompt corrective action, holding regular safety meetings to review safety conditions and general safety policies and participating in the investigation all workplace incidents.
- Complete all required administration for the position on a tablet

Experience and Educational Requirements:

- Previous Leadership experience an asset.
- Property management experience an asset.
- Post-secondary education required

Technical Requirements:

- Advanced computer skills; Excel, Word and other Office 365 functions.
- Ability to learn internal systems.
- Familiarity with computer tablets is an asset

Non-Technical Requirements:

- Excellent leadership and motivational skills
- Dedicated to building better communities for all our Customers and surrounding communities
- Strong commitment to providing excellent customer service to fellow associates
- Ability to handle sensitive information and maintain utmost confidentiality at all times
- Proven analytical skills
- Excellent listening and telephone skills
- Effective organizational and planning skills
- Ability to work independently and with other associates in a team environment
- Ability to multi-task and prioritize (excellent time-management skills)
- Demonstrate a positive attitude, enthusiasm and assertiveness
- Willingness to complete rotating on-call shift as scheduled

Human Resources
200, 8930 Jasper Avenue, Edmonton, Alberta, T5H 4E9


  • Customer Service Agent

    7 months ago


    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Care Manager

    7 months ago


    Edmonton, Canada Ohana Care Inc. Full time

    **Why choose Ohana Care?** Ohana Care Health Services is a fast-growing company with a vision to be a leader in Canada's emerging home care services market. You're getting in on the ground floor and, in turn, will be presented with many opportunities to learn and grow a career in a modern thinking home care services business. We currently serve Calgary,...

  • Care Manager

    7 months ago


    Edmonton, Canada Ohana Care Inc. Full time

    **Why choose Ohana Care?** Ohana Care Health Services is a fast-growing company with a vision to be a leader in Canada's emerging home care services market. You're getting in on the ground floor and, in turn, will be presented with many opportunities to learn and grow a career in a modern thinking home care services business. We currently serve Calgary,...

  • Customer Care Manager

    7 months ago


    Edmonton, Canada Champion Petfoods Full time

    **Changing the World, One Kibble at a Time** Champion Petfoods is expanding! We are excited to announce we are looking for a Customer Care Manager to join our rapidly growing company. Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta, Canada,...

  • Care Manager

    7 months ago


    Edmonton, Canada Benevolence Care Centre Full time

    **This is a permanent Full-Time Position.** **JOB SUMMARY** Reporting to the Site Manager/Director of Care, the Care Manager is responsible for recruiting and leading the relevant inter-disciplinary care team members in the provision of care and services for residents based on the PPSL Fine Homes Care Model and residents’ choice. Coordinates and...


  • Edmonton, Canada Assistant Laser Tag Manager Full time

    **We're Laser City!** We are growing and are looking to add an Assistant Manager to our team! We offer action packed Laser tag, Mini Paintball and VR Escape Rooms - with a few more fun things coming soon! We specialize in special occasion events - birthday parties, corporate events, sports teams, etc. We create memories through fun experiences. Our...

  • Customer Care

    7 months ago


    Edmonton, Canada Rosedale Transport Full time

    Rosedale Transport in Edmonton requires a Receptionist/Customer Care Associate. Rate of Pay: $20.00 START, $20.50 AFTER 90 DAYS, $21.00 AFTER 1 YEAR **Requirements**: Reliable and professional. Leadership abilities. Description: Answering phones, Tracing orders, Customer Service & Data entry. Other duties assigned by immediate manager. We...


  • Edmonton, Canada Leon's Full time

    Overview: **LEON’S IS CURRENTLY HIRING AN ASSISTANT CUSTOMER CARE MANAGER** Leon’s Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes, and families for more than a century. We are committed to providing our dedicated associates with secure jobs, and a safe and satisfying work environment, and will strive to...


  • Edmonton, Canada Champion Petfoods Full time

    **Changing the World, One Kibble at a Time** Champion Petfoods is expanding! We are excited to announce we are looking for a Customer Care Representative to join our rapidly growing company. Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta,...

  • Resident Care Manager

    7 months ago


    Edmonton, Canada Rosedale Care Corporation Full time

    Rosedale Care Corporation is hiring a Resident Care Manager (LPN) to join our care department team. Join us in downtown Edmonton, we are within walking distance to the LRT, and access to discounted parking on -site. Hours of work are from 2-10pm (flexibility available, can be discussed in interview) Monday-Friday. During your orientation period, you can...

  • Customer Care

    6 months ago


    Edmonton, Canada Rosedale Transport Full time

    Customer Care Specialist **Responsibilities**: - Analyze customer inquiries and provide appropriate solutions or recommendations - Conduct outbound calling to follow up with customers and ensure satisfaction - Handle customer complaints and resolve issues in a timely and professional manner - Maintain accurate and detailed records of customer interactions...

  • Customer Care Manager

    7 months ago


    Edmonton, Canada Boardwalk Full time

    Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes our Associates as our most valuable asset. We are...

  • Customer Care Manager

    6 months ago


    Edmonton, Canada Champion Petfoods Holding Inc Full time

    **Changing the World, One Kibble at a Time** Champion Petfoods is expanding! We are excited to announce we are looking for a Customer Care Manager to join our rapidly growing company. Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta, Canada,...


  • Edmonton, Canada LeeCaring Communities (Edmonton Chinatown Care Centre) Full time

    **The Mission of LeeCaring Communities** is to create resident focused communities that are respectful, caring and compassionate, where residents are encouraged to live each day with purpose and belonging. **Our Values**: - **Resident centered care**: - we care for the whole person with kindness, respect and dignity, while ensuring residents and their...


  • Edmonton, Canada LeeCaring Communities (Edmonton Chinatown Care Centre) Full time

    The Mission of **LeeCaring Communities** is to create resident focused communities that are respectful, caring and compassionate, where residents are encouraged to live each day with purpose and belonging. **Our Values**: - **Resident centered care**: - we care for the whole person with kindness, respect and dignity, while ensuring residents and their...

  • Primary Care Manager

    6 months ago


    Edmonton, Canada Edmonton Southside Primary Care Network Full time

    The Edmonton Southside Primary Care Network was the first PCN in Alberta. Over the past 17 years, the ESPCN has grown to become the largest PCN in Edmonton and consists of a team of health care professionals who are passionate about creating healthier communities. Each member of our team of healthcare providers plays a specific role in improving,...


  • Edmonton, Canada Thermex Metal Treating Full time

    **About us** Thermex Metal Treating offers the widest range of ferrous metal heat treating processes available in Western Canada. Based out of Edmonton Alberta, Thermex strives to provide the best heat treating solutions. **Customer Care Coordinator | Thermex Metal Treating Ltd. | $20/hour** The Customer Care Coordinator has primary responsibility for...


  • Edmonton, Alberta, Canada Care Full time

    Job Title: Care Companion Wanted in BonnieDoonAt our care facility, we are seeking a reliable and compassionate individual to provide support and companionship to a 54-year-old man with Parkinson's disease. The successful candidate will be responsible for monitoring and reporting on the client's safety, symptom management, medication, diet, and supplements....


  • Edmonton, Canada Thermex Metal Treating Full time

    **About us** Thermex Metal Treating offers the widest range of ferrous metal heat treating processes available in Western Canada. Based out of Edmonton Alberta, Thermex strives to provide the best heat treating solutions. **Customer Care Coordinator | Thermex Metal Treating Ltd. | $20/hour** The Customer Care Coordinator has primary responsibility for...


  • Edmonton, Canada Brookfield Residential Full time

    Location Edmonton - 204, 4212 Gateway Blvd. NW Business As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere....