Service Representative

5 months ago

Kingston, Canada THE EMPIRE LIFE INS. CO Full time

**Service Representative**:
**Location: In-Office: Kingston, ON**

Empire life is looking to hire a Service Representative to join our Retail Operations team

**Why pursue this opportunity**

**Our mission -** make insurance, investments and benefits simple, fast and easy for our customers.

**Play an integral role**:

- this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

**Participate in training and development programs** - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.

**What you’ll be working on**- Achieves and maintains high quality accurate results within established service standards while ensuring compliance and regulatory standards are met- Demonstrates good decision-making on issues that fall within a standard framework-
- Accesses and obtains data from multiple information systems- Enters and maintains information on the administration systems- Provides prompt and courteous resolution of enquiries from distribution partners and clients relating to new and in-force administration; investigates and analyzes simple to complex cases- May provide cross functional support across teams

**What we’re looking for you to have**:
- 0 - 3 years work experience in the financial services industry or in the insurance industry- Bilingualism (French & English) would be an asset-
- Knowledge of individual life and investment products and policy provisions- Completion of a community college diploma- Ability to prioritize and balance multiple tasks- Clear reading, writing, listening and verbal communication skills- Attention to detail/accuracy- Well-developed mathematical skills- Ability to think logically, analyze, solve problems, and learn new technology- Ability to work independently and as a team member**Beyond the salary**:
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions- Competitive uncapped commission, for sales positions- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account- Flexible work arrangements and an annual allotment of personal health days.- Four weeks annual vacation from hire date- A defined contribution pension plan with generous employer matching- Top up programs for parental leave and compassionate leave- Employer-sponsored wellness and recognition programs
- A cash employee referral program

**Get to know us**:

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