Bilingual Service Representative

7 months ago


Kingston, Canada THE EMPIRE LIFE INS. CO Full time

**Bilingual Service Representative**:
**Location: In-Office, Kingston, ON**

Empire life is looking to hire a Bilingual Service Representative to join our Retail Operations team You will perform the administration process and have the ability to demonstrate good decision making on issues that fall within a standard framework.

**Why pursue this opportunity**

**The environment** - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.

**Play an integral role**:

- this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

**Deliver excellence - **provide a personal, accurate, professional, and courteous service and resolution to our customers.

**Participate in training and development programs** - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.

**What you’ll be working on**-
- Providing prompt and accurate resolution to complex problems- Investigating and analyzing simple cases and completing necessary follow-up changes- Providing prompt and courteous resolution of enquiries regarding administration procedures and transactions on client accounts from both internal and external sources

**What we’re looking for you to have**:
- 1+ years work experience in an office environment- Bilingual in both French & English- Ability to work from our Kingston, ON Office full-time- Knowledge of word processing, spreadsheet, and database computer software- Ability to prioritize and balance multiple tasks and navigate multiple systems- High attention to detail/accuracy**Beyond the salary**:
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases- Annual bonus program, which recognizes both strong company performance and individual contributions- Competitive uncapped commission for sales positions- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account- Flexible work arrangements and an annual allotment of personal health days.- Four weeks annual vacation from hire date- A defined contribution pension plan with generous employer matching- Top up programs for parental leave and compassionate leave- Employer-sponsored wellness and recognition programs
- A cash employee referral program

**Get to know us**:



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