Quality Control Specialist
6 months ago
**Overview**
As one of the largest charitable community service organizations in Canada, the YMCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.
**Working for the Y**
Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:
**What we offer**
At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.
**Our competitive wage and benefit package include**:
- Free YMCA gym membership;
- Discounted Y program fees (including health & fitness programs, child care, and camps);
- Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
- Health and Dental Insurance;
- Long-term Disability and Life Insurance;
- Access to our Canadian YMCA Retirement Fund pension plan;
- Up to 25 vacation days per year including two float days, and one birthday vacation;
- Maternity leave benefits for up to 18 months.
- _Some benefits may vary based on employment terms_
**What do you offer?**
The Quality Control Specialist will work as part of the team that provides employment services to Ontarians with a focus on immigrants and newcomers to Canada. They are responsible for monitoring the results of all the Employment and Community Services, assists with strategic planning, and implements a network for sharing valuable information and best practices.
**Some of the tasks of this position include**:
- Overseeing data management systems to ensure contract compliance and data integrity.
- Providing coaching and support to management teams in may areas, including; ethical conduct, program development, quality assurance, staff training and development, file management, and customer service.
- Ensuring monthly and quarterly data entry targets are met, and ensuring ministry database/confidentiality requirements are met.
- Connecting with staff regularly to ensure integrity and procedures are followed.
- Monitoring information submitted in client files to ensure accuracy and consistency.
- Preparing all statistical and required reports and appropriate file documentation as requested by management.
- Ensuring ministry documentation is understood and signed by all parties involved.
- Determining appropriate referrals have been made to assisted services through the EOES framework, and reporting discrepancies to management.
**What qualifications and abilities are we looking for?**
At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.
**Education**
- Post-secondary degree or diploma in a related field
**Language**
- Fluent in English and French, oral and written is an asset
**Experience, Skills and Abilities**
- Related experience might include: Administration, Data Entry, Teaching and Training Adults Certification, Diploma or Developmental Services Worker Diploma
- Experience in administration, information and referral services, needs assessments and employment services
- Experience with diverse individuals and employers in an employment context
- Advanced computers skills; use of databases, Microsoft Suite
- Advanced organization skills, with the ability to work in collaboration with multiple team members at one time
**Additional Requirements**:
- Applicants must already have a valid permit to work in Canada.
- Criminal Reference Check for the Vulnerable Sector, not more than 6 months old is required.
- Annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.
**Core Competencies**:
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