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Foh Manager

4 months ago

Winnipeg, Canada Stella's Café Full time

**Stella’s is looking for amazing FOH Managers to join our team**
- Get to know us:_

Stella’s has been a part of the Winnipeg restaurant scene since 1999 and proudly continue to be locally owned and operated. We believe in inspired taste, healthy ingredients, and environmental sustainability. We are an equal opportunity employer that celebrates diversity and provides a safe, inclusive environment for all their employees.

**Here’s what you’ll be doing as a Front of House Manager**:
**Responsibilities**:

- Responsible for all FOH daily operations
- Schedule FOH employees, ensuring that it follows Stella’s labour budget, projections, & policies
- Provide an excellent guest experience, exceeding expectations of sincerity, friendliness, and willingness to please
- Maintain an up-to-date working knowledge of menu items, including allergy restrictions, and ensure staff are following the allergy protocol procedure
- Address guest complaints/concerns promptly and respectfully
- Assist with FOH recruitment, training, onboarding, and coaching
- Perform inventory and ordering duties
- Oversee that all cleaning checklists are being completed
- Ensure all FOH equipment is clean and in good working order
- Providing feedback to the GM on employee performance and equipment
- Performance management of FOH staff, including discipline (excluding termination), semi-annual performance reviews, testing & development plans
- Ensure clear communication with employees, documenting any HR related situations
- Implement and manage strategic plans for all categories within budget
- Daily cash reconciliation
- Ensure confidentiality and protection of all employee information
- Provide employees a work environment that is safe and free of any harassment
- Other duties as assigned

**Requirements**:

- Valid SmartChoices certification
- Full-time, flexible availability
- FOH supervising experience in a fast-paced restaurant
- Excellent communication skills - listening, verbal and written
- Outstanding organization, coordination, and multi-tasking abilities
- Ability to be proactive in challenging situations
- Proficiency in Microsoft Office
- Great people skills, having a friendly and outgoing demeanor
- Positive attitude and team mindset

Incentives:

- Life, Health and Dental Benefits plans
- Employee discount
- Employee Assistance program
- Opportunities for advancement

**Salary**: From $47,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Work Location: In person