General Manager

3 weeks ago

Winnipeg, Canada Leopold's Tavern Full time

**$45,000 - $50,000/ Year + Tip Out, Annual Bonus, Benefits and Leo’s Livin’ Perks (Salary range based on experience)**

Leopold's Tavern Osborne Village is looking for an experienced General Manager with a passion for hospitality and a talent for success. The role involves managing daily operations, increasing sales, improving customer service, and ensuring profitability. The unique aspect of this job is the chance to develop and grow our staff and management team. If you're a goal-oriented leader dedicated to high standards and team development, we'd like to meet you. Come be a key player in our journey at Leopold's Tavern Osborne Village.

**Sound like a fit for you? Don't stop reading yet - here's what you'll be doing**:
**Responsibilities**:

- Facilitate a culture and work environment that promotes and encourages the well-being of our team and community
- Manage, recruit, and oversee the training of all FOH employees with the support of your supervisory and assistant management team
- Build a network within your local community and create a positive impact
- Manage staff hours, scheduling, discounts and promotions to maximize profitability
- Ensure daily, weekly, and monthly duties are completed, such as daily cash outs and deposits, petty cash/change, and ensuring adequate bank supplies
- Execute flawless operation by using strong communication between all team members, both FOH and BOH
- Server/Bar Training and developing the entire service team
- Distribute tip-outs, verify, and collect cash-out discrepancies
- Ensure daily time cards are accurate
- Checking to ensure reservations are up to date
- Ordering and inventory
- Liquor and beer orders, Cola, Red Bull, etc.
- General maintenance and supplies
- Initial interviews, verbal disciplinary notices and provide follow-ups
- Nightly reports to the management team
- Working with the staff, RGM and Senior Management Team to provide ongoing training, coaching, and feedback regarding all overall operations of Leopold's Tavern
- Oversee daily operations of the restaurant/tavern
- Maintain high standards of food, service, health and safety
- Develop and implement strategies to increase revenue and profitability
- Manage and train staff to ensure exceptional customer service
- Create schedules, delegate tasks and monitor employee performance
- Ensure accurate record-keeping and financial reporting
- Manage inventory, ordering and supplies to control costs
- Build and maintain positive relationships with suppliers and customers
- Plan and organize special events and promotions
- Respond to customer complaints and feedback in a professional manner
- Develop and maintain relationships with community organizations
- Ensure compliance with all relevant laws, regulations, and industry standards
- Monitor market trends and implement new menu items and specials
- Conduct market research to identify opportunities for growth and improvement
- Plan and execute regular cleaning and maintenance of facilities
- Manage budget, negotiate leases and contracts, and control expenses
- Ensure all health and safety regulations are followed, including food safety
- Attend and participate in industry events, conferences, and trade shows
- Develop and maintain a positive workplace culture and team atmosphere
- Evaluate and address staff and customer feedback to drive continuous improvement

**Requirements**:

- Minimum of two years of experience in the hospitality industry
- Minimum of one year of managerial or supervisory experience, preferably in the hospitality industry
- Demonstrated use of standard concepts and practices in purchasing, inventory, and supervision of at least 15 employees
- Able to take feedback positively and not personally to grow as a leader
- Excellent communication skills
- Valid Drivers Licence
- Practice and execute equal, inclusive, and diverse leadership
- Good with people
- Excellent at problem-solving and can think independently
- Able to write routine reports and correspondence
- Effective communication skills
- Natural appetite to help others succeed
- Ability to share knowledge and skills with your team
- Exhibit positive floor leadership
- Fill in for your team and step up if they cannot make it work or cannot find proper coverage
- Organizational and Time Management skills

**Leo's Livin' Perks**
- Competitive Wages - We offer excellent wages based on experience, ability and availability.
- Perkopolis
- Wealthsimple GRSP
- Awesome Tips - Busy bars + loyal customers = huge rewards for FOH AND BOH.
- Employee Benefits - We’ll link you up with the right benefits package to fit your needs.
- Discounts - Up to 50% discounts off food, drinks and merch for all staff plus free manager and BOH meals.
- Mental Health Support - We work with various groups to ensure you're getting the help you need.
- Career Growth - Tons of opportunity for internal growth from management positions to our Support Team.
- Gym Membership Discounts - Receive a 25% dis

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