Desktop Support Technician
3 months ago
**Job purpose**
Responsible to ensure that the company’s computer network is running smoothly and efficiently.
**Duties and Responsibilities**
The associate’s primary functions and responsibilities are as follows:
- Work collaboratively with IT colleagues in Service Desk, Security, Networking and Database Administration to resolve issues and implement solutions.
- Monitor corporate central ticketing system to ensure timely resolution of support issues.
- Monitor and maintains the use of photocopiers and printers.
- Schedule meetings with employees to consolidate and manage Public Drive.
- Perform on-site and remote user technical support.
- Assist in the organization and inventory of all hardware and software resources.
- Provide emergency on-call support.
- Contribute to maintenance of Asset Management System.
- Perform other assigned duties.
- Follow Health and Safety rules and regulations.
- Must follow Good Manufacturing Practices, Food Safety, and Food Defense guidelines.
- Comply with all Company policies and procedures.
**Qualifications**
- Post-Secondary education in computer science, Networking, or related discipline
- Minimum 1 year of experience in a similar role (hardware & software trouble shooting)
- Experience with some system administration, and second level support
- Proficiency in MS Office 365.
- Experience with Android and iOS systems.
- Available to work evenings/weekends.
- Ability to work in a fast-paced environment.
**Working conditions**
- Always work indoors.
- Compliant with ventilation, cleanliness, space, lighting and temperature.
**Physical requirements**
- Sitting involved.
- May repeat the same movement.
- Typing involved.
- **We are an equal opportunity employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), RDJ Bakeries LTD will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you require disability-related accommodations, please inform the Human Resources (HR) staff. All personal information is collected under the authority of the Personal Information Protection and Electronics Document Act.**_
**Benefits**:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Cambridge, ON N1T 1B3: reliably commute or plan to relocate before starting work (required)
**Experience**:
- IT Desktop Support: 1 year (required)
Work Location: In person
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