IT Support Technician

1 month ago

Cambridge, Canada ATS Corporation Full time

**ATS Corporation | Overview**:
ATS Corporation is an industry-leading automation solutions and technology provider to many of the world's most successful companies. Using extensive knowledge and global capabilities in custom and repeat automation, automation products and value-added solutions including pre-automation and after-sales services, ATS businesses address the sophisticated manufacturing automation and service needs of multinational customers in markets such as life sciences, transportation, food & beverage, consumer products, and energy. With a dynamic culture that is bolstered by driven employees and the ATS Business Model (ABM), ATS companies are united by a shared purpose of creating solutions that positively impact lives around the world. Founded in 1978, ATS employs over 7,000 people at more than 65 manufacturing facilities and over 85 offices in North America, Europe, Southeast Asia and Oceania. The Company's common shares are traded on the Toronto Stock Exchange and the NYSE under the symbol ‘ATS’.

**Specific Responsibilities**:
Ensure consistent, cost-effective, quality support of all company endpoints and services. Working on all aspects of end user device management including technology selection & procurement, configuration, upgrades and Tier 2 (client support) and 3 (vendor level) Service Desk support.
- Act as first point of contact for day to day on-site deskside and remote support for any computer hardware or software break/fix and request tickets.
- Evaluate, prioritize, and address tickets as they arrive to the Client Support queue while maintaining the appropriate SLAs. Escalate issues to responsible teams when out of scope for client support team.
- Develop and maintain positive relationships (internal and external) while always striving to attain the highest level of customer service and satisfaction.
- Use Microsoft SCCM & Endpoint Manager to build and deliver software and patches to all endpoints, and image our fleet of computers for repairs, evergreening and computer refreshes, and new onboarding user setups.
- Provide support and administration for iPhone mobile devices, telephony, conferencing and communication technologies.
- Conference room equipment set up, support and preventative maintenance for TVs, projectors, and other AV equipment.
- Troubleshoot Windows network accounts inclusive of password resets, account lockout, enabling/disabling accounts using Azure AD.
- IT asset purchasing, tracking, inventory, e-waste and disposal of PC hardware and peripheral equipment.
- Computer virus and malware removal and administration.
- Printer/photocopier setup, service administration and support requests.
- Assist in setting up and providing support for virtual machines in VMware horizon client and VMware workstation.
- Provide basic training on the use of VPN and various ATS standard software to new users when required.
- Contribute towards the internal knowledge database (Confluence) to allow team members to utilize the necessary resources to troubleshoot problems.
- Remain current in ATS client technologies and IT industry trends and best practices.
- Provide after-hour and weekend support as part of an “On-Call” rotation and travel to other ATS sites and training conferences as deemed necessary.
- Perform other tasks as required.
- Adhere to all health and safety rules and procedures.

**Qualifications**:
**Education**:

- Post-secondary technology program diploma, or equivalent, specializing in business administration, desktop engineering/support, networking or information systems.
- Industry Standard certifications such as: CompTIA A+, Server+, Network+, MCSE, CCNA, ITIL would be an asset.

**Experience & Skills**:

- 2-3+ years of related Service Desk, Desktop Support, End User Services or System Administration related experience
- Expert knowledge and experience with the supporting latest Windows desktop operating systems
- Developing knowledge of PowerShell scripting, GPO, Microsoft SCCM/Endpoint Manager (creating and updating deployment packages, ensuring system compliance, management and monitoring of software distribution), Intune or similar technologies.
- Knowledge of iOS & iPhone as well as MDM platforms would be an asset.
- Hand-on experience with Microsoft 365 technologies and administration
- General network communications knowledge with switches, routers, TCP/IP, wireless, DNS/DHCP.
- Experience with printing and audio/video systems would be an asset.
- Excellent interpersonal and communication skills with ability to interact confidently at multiple organizational levels.
- Good analytical, problem-solving, troubleshooting and critical thinking skills.
- Detail oriented and strong organization skills.
- Self-motivation, ability to multi-task in a fast-paced, dynamic environment.

LI-On-site

**_ Join the Winning Team at ATS Corporation, a great place to automate your future _**Take your place among the best in the business, and grow your career wi

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